PlayPlay
PlayPlay

Customer Care Specialist 🇫🇷

Plný úvazek
Paris
Plat: Neuvedeno
Několik dní doma
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PlayPlay
PlayPlay

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Pozice

Popis pozice

As a Customer Care Specialist, you will join PlayPlay's Customer Success team whose role is to support, retain, and grow our clients.

Your missions will be focused on providing a daily support to all our users via our live chat channel and assist them in using the platform and creating their best videos.

Come discover Customer Care and help us spread love to our clients! ❤️

Are you passionate about video and convinced that the future of digital will be on this channel? 😉 Helping people and making them feel better brings a smile to your face? Do you have creative ideas to bring value to your clients?

Don't hesitate to apply 😉

YOUR MISSIONS 💪

Customer support management

  • Understanding and tracking user requests on chat
  • Providing quick and tailored operational solutions
  • Offering video expertise to users (advice, recommendations...)
  • Delivering the best experience to our users and ensuring the quality of customer support
  • Identifying common misunderstandings and new needs and reporting them to the Product team

    • Customer offer optimization

  • Participating in the creation of support content: FAQ articles, tutorials, standard messages, documentation and processes
  • Contributing to the creation of inspirational and educational content: blog articles on video expertise, market expertise, video trends, webinars and transcriptions, inspirational videos, video templates
  • Participating in workshops and projects to develop the platform

    • YOUR SKILLS 🎯 

  • Excellent written communication skills, both in French and English
  • Genuine active listening skills
  • Customer-centric mindset with a passion for helping others succeed
  • Ability to quickly observe, replicate, and adapt
  • Problem-solver profile
  • Team player and cross-jobs/cultural collaboration skills
  • Genuine passion for technology and the ability to adapt to new technological advancements

    • Chcete se dozvědět více?

    Tato volná pracovní místa by vás mohla zajímat!

    Tyto společnosti rovněž nabírají pracovníky na pozici "{profese}".

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