Position Purpose:

• Improve Page Group cash flow
• Reduce and avoid Bad Debt
• Identify and solve customers' disputes
• Keep clients accounts up-to-date
• Record the Collection activity and invoices statuses changes in the dedicated Collection tool
• Understand the whole Order To Cash (OTC) process for a better dispute management
• Understand the legal and contractual recruitment scope
• Coordinate with the Billing Teams to solve invoice related disputes
• Collaborate with the Sales Team in negotiations with customers
• Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
• Prepare the litigation file for Legal procedures
• Give and keep visibility to the Sales Team on their portfolio's Collection status
• Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
• Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

Primary Requirements:

• Fluent and professional French and English
• Customer focus
• Strong problem solving skills
• Dynamic, organized with a methodical approach
• Good negotiation and communication skills (spoken and written)
• Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
• Ability to work under pressure to attain company objectives and Cash Collection KPIs
• Desire to belong to and be an active member of a team
• Previous experience in the role is highly desirable