Started in France in 2016, MyTraffic’s mission is to empower commerce professionals with the best location analytics and insights to make smarter decisions every day and design the best experiences in physical locations.

We already serve more than 500 customers across multiple sectors — Retail, Real Estate, Cities, and Electric Vehicles (EV Connect) — all over Europe, helping them expand their businesses, analyze or predict investment performance, better understand customer behaviors, and benchmark results against competitors.
Backed by a €30M Series B fundraising round in November 2022 and strengthened by the strategic acquisition of Geoblink in January 2024, Mytraffic has become Europe’s leading location intelligence platform.

2026 will be a pivotal moment for Mytraffic. Joining us now means being part of a major transformation, as we launch an AI-powered product and redefine our go-to-market strategy around a strong Product-Led Growth approach.

🤝 About our team :
You will work in a team of 15 Customer Success Managers and report to a Lead CSM, under the Head of Customer Success, Adei. The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!

💼 To give you more details about your day-to-day at MyTraffic :

Adoption and operational excellence
- Onboarding new clients (including creating clients' platform accounts),
- Build a usage centric approach of the platform, and monitor the user’s adoption,
- Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations,
- Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience,
- Conducting monthly meetings with clients to ensure platform adoption is instilled,
- Answering in a timely manner clients' requests and advising on best practices (example : conducting plateforme trainings).

Account and Business Planning
- Leading quaterly business reviews with Sales
- Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor,
- Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories.

Contribute to CSM team structure and customer outreach
- Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability,
- Being the internal voice of our clients,
- Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom).

🫵 About you :

- You are native in french and you speak english perfectly

- You have experience: you have at least 4 years in a CSM role, in Saas B2B and on a complex solution. Or a previous experience in the data industry,

- You’re Customer-centric: You have already managed an important client portfolio with key accounts. You have a proven track record focusing on client satisfaction,

- You’re business oriented: you master sales cycles, anti churn strategies and portfolio expansion,

- You’re a team player: at the core of the organization, you collaborate with all teams and have a positive impact on people,

- You’re a challenger: asking Why is your motto, you challenge the statu quo, you understand and measure the impact,

- You’ve a troubleshooter mindset: You are resilient, coachable, and always wanted to find the best solution for our clients,

- You’re an organizer: you’ve strong presentation & organizational skills, operational excellence is key too you,

🎁 What we offer :

-Attractive package: around €50K fixed + €10K variable

- Dynamic Work Environment: Our department is a hub of innovation, testing new technologies and exploring new verticals.

- High Impact: The quality of our analyses is recognized by major market players, and our solutions have a significant impact on our clients.

- Cross-functional Collaboration: You will be the link between various MyTraffic teams throughout project timelines, ensuring comprehensive and effective solutions.

⚙️ The Recruitment Process

1️⃣ 30 min with our Talent Acquisition

2️⃣ 30 min with your future manager

3️⃣ 45 min Business case

4️⃣ 45 min Values Interview

5️⃣ 30 min with our N+2, Adei