Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

As Contact Center Agent  you will  support our customers to ensure the quality of the services provided through different channels (email, phone, etc).

What you’ll do:

• Connect with customers:  follow-up  with  customers after their service or product experience to ensure they’re happy and gather their feedback.
• Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
• Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
• Upsell with ease: Recommend products or services that match customer needs and add value to their experience.
• Maintain accurate records of customer interactions.  

• Fluent in Dutch (native or advanced) with strong English communication skills.
• Great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.
• Build rapport with customers
• Detail-oriented & organized
• Tech-savvy: You are comfortable using customer management software (CRM) to track and manage interactions.

Experience is a plus: If you’ve worked in customer service, sales, or any people-focused role before, that’s even better!

Additional Information

What we offer you:

• Full-time indefinite contract. 40 hours a week.
• Global vision of the automotive sector.
•  MSX Bazaar: Shopping portal exclusive for MSX employees.
• Flexible remuneration plan. 
• 23 days of Vacations + 3 extra days
• Internal training plan. 

As an industry leader, we cover the following fields:

• Warranty & Technical
• Part & Services
• Channel Management
• Fleet & Mobility
• Customer Engagement

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.