Our Customer Success Managers team advise and guide a wide range of enterprise customers, ensuring they launch Mindsay’s bots successfully, adopt it broadly and are continually driving business value from our product. Within our Operations team and part of the Customer Success squad, you will assist our CSM on dealing with clients : to understand their business, operational needs and challenges.
As the main source of customers insights, CSM team works closely with our Sales team, product team and product builders.

You will onboard on our platform and become an expert of our AI technology, to be abble to ensure the following missions :

Customer Management

• Daily management of client needs
• Find the most suitable technical solutions with your team to answer clients’ specific needs
• Gather relevant insights on your clients’ strategy and vision regarding conversational interfaces

Analytics & product improvment

• Analysis and control of your clients’ activity on the bots : key indicators, identification of corrective actions, etc…
• Detect and qualify cross-sell or upsell opprotunities on a thechno/usage/business angle, based on clients’ feedbacks

Admin

• Active participation in internal new processes implementation, and CRM improvments
• Participation in continuous improvment of Customer Success team efficiency

• You are looking for a 4 or 5th year internship
• You have a first experience in Customer Success Management
• You like evolving in a fast moving environment
• You have good analitycal skills
• You have a proactive and empathetic mindset with a customer-first approach
• You are a team player mentality, with excellent interpersonal skills, enthusiastic, resilient and positive
• Excellent oral and written communication skills in English and French