Join us as an Intern Client Success Specialist. The Enterprise team collaborates with our premium clients across the French market. We’re a group of seasoned consultants, proud to be our clients trusted business partners in utilising media intelligence and social analytics. Our mission is to aid clients in achieving strategic business goals through insights from Meltwater Solutions.

This is a 6-month internship opportunity. Your primary focus will be on nurturing relationships, serving as a trusted advisor, and deeply understanding client needs. Leveraging your expertise, you’ll guide clients to achieve KPIs, driving retention, renewal, and growth. As a Client Success Specialist intern, you’ll advise and configure solutions for key clients, ensuring a positive experience and long-term success within their first 30 to 90 days. You’ll lead user adoption, oversee product implementation, and align expectations, strategically ensuring client goals are met through Meltwater services.

At Meltwater, we prioritise personal and professional growth. As a Client Success Specialist intern, you’ll access a supportive ecosystem fostering mentorship, skill development, and inclusive leadership. 

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

What You’ll Do:

• Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to your assigned accounts

• Develop strong relationships with clients within the first 30 to 60 days of their subscription

• Establish yourself as a trusted advisor and product expert for Meltwater’s Radarly platform

• Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimizing data collection through tailored Boolean queries, and resolving data collection challenges

• Construct and manage complex Boolean logic queries and analytics

• Create customized reports and dashboards based on client parameters to evaluate their brand impact, competitive performance, campaign success, customer experience, and more

• Design and deliver personalized training sessions for customers, enabling them to effectively utilize the Radarly platform

• Drive user engagement by developing and executing tailored empowerment plans

• Coordinate and prioritize project tasks, manage timelines, and maintain project plans

• Communicate project status and deliverables effectively with internal and external teams to ensure client success

• Ensure client satisfaction through follow-up, responsiveness, and effective communication

• Track milestones and document client interactions and insights for future reference

What You’ll Bring:

• Bachelor’s degree or currently enrolled in university (in any specialization)

• Previous experience in a client-facing software support role preferred, ideally within a software editing company, MarTech software, or a Digital Marketing Agency

• Ability to solve complex problems by breaking them down into logical components

• Empathy and ability to comprehend customer needs, quickly establishing strong relationships

• Business acumen and understanding of diverse departmental and industry requirements

• Exceptional organizational and project management skills

• Passionate about the digital ecosystem, online media, the social web, and big data

• Business proficiency in English & French

• The ability to legally work in the country of hire is required for this position.