About the company

MeiliSearch’s mission is to create a best-in-class search experience for every website and application. We are building a blazingly fast and ultra-relevant search engine made in Rust that allows our partners to have a powerful search engine without initial configuration. Features such as typo-tolerance, filters, and synonyms are provided out-of-the-box.

We are fully open source: we strongly believe the best way to realize our vision is to leverage the open-source community's power. We already have many integrations and SDKs to allow any developer to try MeiliSearch in their environment quickly. We have a vibrant connection with our community of early adopters and builders. We are in contact every day and eagerly listen to feedback from our contributors.

We raised a €1.5m pre-seed round in May 2020, and are backed by 3 of the best investors in Europe: LocalGlobe, Seedcamp, & Kima Ventures. We have already partnered with industry heavyweights like Louis Vuitton and Platform.sh.

We are a team of 24 passionate people and our project is growing fast (+10K GitHub stars in 12 months). To provide the support that is up to our standards, we are looking for a Support Engineer.

About the team

The overall responsibility of the Developer Relations team is

👉to help the MeiliSearch project to get as much visibility as possible on any relevant media

👉to help craft a welcoming open-source community that encourages developer success

👉to make sure all feedback from our users is accurately communicated to and addressed by the other teams

The team works very closely with the Technical Writing team regarding content creation and technical documentation.

What you’ll be doing

As a Support Engineer, you will become the go-to resource for customers and coworkers on any technical issue with our products. Your role will include:

👉Understanding, reproducing, documenting, and solving or escalating customer-reported technical issues,

👉Supporting users through multiple channels, including Slack, GitHub, instant messaging, email, phone, social media, and external platforms like Stack Overflow,

👉Interacting directly with Product, Documentation, and Cloud teams to identify areas where we can better serve our user base through automation, better guidance, or added feature,

👉Staying up to date with our products and with offerings within our ecosystem,

👉Building a FAQ/knowledge base (or improving our content to the extent that we don't need a FAQ),

👉Collecting feedback from our users or gathering feature requests when needed.

👉Helping to build customer use cases.

As a MeiliSearch DevRel team member, you will also participate in improving the developer experience.

Our ideal profile

You are a quick learner with a natural curiosity about technology. You have previous experience in a tech ecosystem, ideally as a former support engineer or software developer.

Soft skills

Your fit with our team is as important to us as your background, if not more so. We are looking for someone with these important soft skills:

- Outstanding communication skills (written and oral). You have great interpersonal skills and are comfortable discussing with individuals and large groups through different modes of communication (e.g., writing, video).

- Empathy, judgment, and tact. You can talk with developers, understand their problems and answer accordingly.

- Strong organizational skills. You can plan, manage your time and communicate to deliver projects.

- Team player. You enjoy working across organizations.

- Enthusiastic. You get a buzz from helping people.

Hard skills

Must-have

- Bachelor’s Degree in Business, Technology, or a related field.

- Tech-savvy. You thrive in a highly technical environment.

- Native English speaker, or equivalent. Your writing is simple, concise, and enjoyable.

- Conceptual understanding of programming basics.

Nice to have

- 1-2 years of experience in a customer-facing position, as a support engineer and/or in a software development position.

- Familiarity with one or more programming languages.

- Experience working on open source projects. You understand that collaboration is critical in the open-source ecosystem.

Why you'll enjoy working with us

Recruitment process