The MalouApp is changing the lives of more and more restaurant owners, and we are committed to offering them the best experience. As part of the team, you will be in charge of a portfolio of restaurants owners using the MalouApp.

🤝 Onboarding new customers

• Be the relay of the Business Development teams after the signing of a new restaurant

• Manage the welcome and training of new customers on the MalouApp

🥰 Taking care of your portfolio of restaurant owners

• Build a trusting long-term relationship, adapting to each profile (independent owners, community managers, large restaurant groups)

• Conduct regular follow-up calls

• Ensure client retention and promote upselling, cross-selling, customer referrals, but above all, prevent churn (one of your KPIs)

😎 Master the MalouApp inside and out

• Be able to respond to emergencies and queries about all the features of the MalouApp

• Participate in the continuous development of our SaaS in interaction with the Product and Tech teams

• Ensure adherence to processes and make suggestions to optimize client management (as their numbers grow!)

• Be an internal reference person for the MalouApp

• Stay updated on the needs of restaurant owners and the services they require

• You already have 2 years of experience in CSM in a B2B SaaS, with small business

• You are meticulous, structured, and have a sense of prioritization.

• You have excellent interpersonal, listening, communication, teaching, and adaptability skills when dealing with different user profiles

• You are autonomous but you like to work in a team

• You have a good overall digital culture

• You are highly curious

• You have many ideas that you enjoy seeing come to fruition 💡

• You are fluent in french and english

🍽️ Extras :

• SEO, social networks and foodgames hold no secrets for you

• Attracted by the food sector : you like to eat, and in our wildest dreams, you can cook up some amazing dishes 😋 (we promise to let you taste ours)

• You want to join a young and dynamic team in a growing start-up 🚀

• A 1st call with Claire, Head of People,

• An interview with Mathieu, Head of Customer Success and Clémence, Team Lead CSM,

• A case study to do at home,

• An interview with Waad, CPO and cofounder of Malou and a member of the CSM team,

• Reference call.