👪 About the Onboarding, Care & Success team

You will be joining Lucile , Elena, Solène, Fabiana, Luisa.

Most of their efforts are currently aiming at onboarding our (many) new clients and making sure that they know how to use MakiPeople to its fullest potential. As MakiPeople is gearing up for ever more exciting times, the team is also focusing on setting up our Customer and Candidate department, designing, improving and implementing our onboarding and care processes and tools.

As our clients renew and are fully set-up, we are building our Customer Success expertise to help them maximise MakiPeople’s impact, increase their satisfaction and help them get the most out of MakiPeople.

💪 About your mission

Your role will be multi-facetted and will impact multiple steps of the customer journey. We are detailing the full scope of the missions below. We will have an open conversation with you to prioritise among these various options to offer you the best learning experience.

• Assist customers and candidates via email and chat and prioritise their requests through queue management primarily through Intercom (our client-facing tool)

• Facilitate communication and product education through internal/external resources and develop our Help desk

• Learn and maintain a deep expertise of Maki and best practices to provide ongoing value and support to our customers and candidates

• Identify issues and find solutions that address the needs and delight our customers and candidates

• Analyse, organise, and communicate customer feedback to the Product, Engineering, and Sales Teams

As one of the early employee of Maki, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

Eventually as one of the early employee of MakiPeople, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

🧞 Our ideal candidate

• You are strongly motivated to join a small but fast-moving company

• You are result-oriented, and demonstrate rigor in everything you do

• You are analytical and enjoy solving problems

• You enjoy and are able to handle several tasks at the same time in a fast pace working environment

• Entrepreneurial mindset - you have a proactive attitude, enjoy freedom and autonomy and act as an owner

• You are fluent in English (oral and written)

A note on diversity @ MakiPeople

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

🌱  Your progression with us

• We are still a small team, hence your contribution and results will have a great impact and visibility

• There are lots of learning and career opportunities. This could be your opportunity to develop your career in autonomy, problem-solving, process design, innovation and client skills.

• We expect you to be ambitious and to grow as new opportunities arise within the company.

💝 Your benefits

• 🤩 A competitive salary

• 📍 A flexible working policy (hybrid)

• 🍽️ Meal Vouchers

• ⛑️ Best-in-class healthcare and benefits

• 👪  A supportive working environment

• 💻 Your equipment of choice

✨ Join us at MakiPeople

Our mission 🔭

We are building a data-driven talent paradigm.

We are on a mission to empower every company to hire bespoke talents, grow them continuously, and build happier, more diverse teams. The first step of our vision is to offer standardised pre-hire assessment tests to identify the best candidates and accelerate hiring decisions, bias-free.

Our values 🎨

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

• Power

• Ambition

• Vulnerability

• Enthusiasm!

• Unity

💫 Our process together

We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step.

We provide feedback at each round to every candidate, either through our product or with a call from the hiring manager.

• Step 1: A short assessment on Maki (~20mins) 📂

  This is the occasion for you to discover our product more in-depth and to demonstrate your fit, skills & motivation (~35mins), see below.

• Step 2: A deeper exploration of who you are (2x 45mins) 👀

  If we believe you may be a good match, we’ll arrange two 45mins structured conversations with 2 members of the team to cover

  • Your experience

  • Other important skills we would have not covered in the assessment

  • Your questions

• Step 3: Meeting with our co-founders

  We will also make sure that you get a chance to meet with our 3 co-founders to ask them all your questions, including the tough ones.

• Whenever: 2-3 informal meetups ☕

  Through the whole process, we will additionally let you to schedule a couple 30-minute informal meetings with a few employees. These meetings (online or IRL) will be a chance for you to familiarise yourself with our team, our motivations, and ask questions!

• Step 5: Your offer 💌

  If we have a match, our founders will send an offer asap.

• Step 6: Your onboarding 🧑‍🚀

  We will help you through the contract details and make sure you have everything to make an impact. Come and celebrate your offer with the team 🤟