At Joko, we care. From engineering, to product, sales and marketing, every member takes the time to respond to our users’ requests. Why should we all care? By responding to user feedbacks on a regular basis, each team ensures that Joko is as close as possible to our users’ expectations and delivers the best user experience ever. Caring is part of our culture. It defines the way we work together, the way we talk to our users and the way we want to grow. If you share our vision, this job is for you.
We are looking for talented people who are willing to build the most amazing rewards experience for consumers while keeping growing their own skills and expertise.
As Customer Care Project Manager, you will be Joko ambassador to our users, and their voice inside Joko. You will report to the Head of Customer Care and you will contribute significantly in driving the company’s success by making sure the users’ requests are taking care of.
We also believe in empowerment from the start. Hence, you will be in charge of developing projects that will actively participate in growing a best-in-class Customer care service. The project management represents up to 50% of your time in this position. Projects allows you to discover new tools and processes as well as it helps you develop new skills while working with other teams within the company. It’s a win-win situation!
Your responsabilities? SPREAD THE LOVE
A first experience in customer service isn’t mandatory if you have the right mindset! Show us what you’ve got!
You should definitely contact us if
If you join us, we will