This position is remote-friendly.

🛠️ Our BizOps team

The Business Operations team is often considered the engine of Joko’s success as it seamlessly weaves efficiency into our operations. The team leverages its technical and project management expertise to optimize processes and enhance overall efficiency, laying the foundation for the entire organization’s success.

More concretely, the team’s responsibilities are:

• Team support: Strengthen and simplify processes within teams. This includes process auditing and automation building, tool implementation, process scaling, and more.

• Company organization enhancement: Ensure alignment and steering at the company level (OKRs, framework for team collaboration, etc.).

• Task force: Address “special projects” that depend on the company’s context. This includes managing cross-functional projects or serving as a PMO on technical projects with the Product and Tech teams.

🎯 What You Will Do

As Business Operations Lead, you will report to Quentin, our COO, in charge of the Operations department. Your main mission will be to shape the future of how Joko operates, working toward high automation levels, seamless team collaboration, and robust internal tooling.

You will:

• Manage and develop a team of rockstars, composed of both Program Managers and Software Engineers;

• Actively participate in building the future of our BizOps team by attracting and hiring new talents;

• Oversea all our BizOps rituals from quarterly OKRs to bi-weekly sprints;

• Guide our Software Engineers to craft and implement a visionary roadmap for developing our internal tooling stack;

• Mentor Program Managers through ambitious projects involving SaaS implementation or the transformation of processes;

• As one of our key team leads, participate in building our Joko culture and serve as the primary POC for BizOps within the company.

• Experience: You have at least 5y of experience, in Product, Operations, Software Engineering, or Consulting. You already managed a team in your previous experiences.

• Problem solver & Quick-thinker: You have strong analytical skills, you are creative, and you love solving complex problems.

• Engineer at heart: You are comfortable in a technical environment. You are always curious to understand how things work and you are able to quickly learn new programming languages, new frameworks, or new practices. Bonus (but not required) if you have data analysis or software engineering technical skills.

• Autonomy: You are fully autonomous and able to manage complex projects from A to Z.

• Communication: You have strong written and verbal communication skills, and you are able to explain something complex with simple words.

• Mindset: You have an entrepreneurial mindset, you like challenges, you like getting hands-on and you want to know more about how a tech start-up company works.

• Efficiency: You are fond of productivity tips and able to deliver on time on projects with many stakeholders.

• Attention to details: You know that the devil is in the details, and you have a talent for spotting flaws where there are.

• Languages: You are fluent in English both written and spoken, as we are expanding internationally. Mastering French is not required.

• 15-min call with the Hiring Manager

• 45-min personality interview with two team members

• A case study followed by a 45-min debrief / (for Tech) Live tests with team members

• 45-min Founders interview

• Reference calls

You might also be invited to meet other team members at the office for a coffee or a drink!