We seek a collaborative, knowledgeable, passionate and impactful EOC Team Lead to join our Madrid-based European Operations Center.
This is a brand new role in which you play a crucial part in driving our company’s process by leading a team of Project Managers and Customer Managers. You will get to establish best practices and unlock tremendous business value in supporting the Operations team.
In 2023 Otovo centralized pan-European Operations team in Madrid and has built up a dynamic, ambitious, international/multilingual team of professionals who are passionate about being the very best team and delivering on the mission of putting solar panels on every roof in Europe and a battery in every home.

Your responsibilities will include:

• Leading the the operations service of one market from Madrid (this could increase to several markets in the future);

• Hiring, training, and leading a team of Project Managers, Customer Managers and Project Administrators in the EOC;

• Go-to person for your team

• Managing team capacity and performance

• Working in close collaboration with the markets and internally in the EOC to ensure continuous improvement in our internal processes;

• Controlling the projects pipeline identifying and solving bottlenecks

• Being the guardian of the process, making sure operations are managed according to Otovo’s Blueprint

• +4 years of professional experience.

• Some Experience in the Photovoltaic industry is a must.

• Proven track record leading teams

• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done

• Dynamism, autonomy, rigor, sense of prioritization and customer focus

• Mastery of IT tools, especially CRM

• Currently based in Madrid, Spain, or willing to relocate

• Fluency in English

• Fluency in French is a nice to have

Upload your CV and submit your application here. Our team will carefully review it and if you could be a good fit, we will start an interview process that looks like this:

• Introduction: a call with member of the HR team

• First interview: with the Head of EOC

• Second interview with the VP of Shared Services

• Third interview with an Otovo GM/MD