Main Responsibilities:

• Respond to incoming emails from HomeExchange members.

• Assist members in finding their ideal exchange, ensuring they have the best vacation experience possible.

• Support members in case of difficulties, such as cancellations or damages during an exchange, in coordination with HomeExchange support teams.

• Contribute to improving member services by participating in projects that drive innovation at HomeExchange.

• Fluency in English is essential, along with a good knowledge of at least one of the following languages: Spanish, Italian, German, Portuguese, or Dutch.

• Excellent written and verbal communication skills.

• Interest in leisure, travel, and hospitality industries.

• Ability to prioritize and multitask.

• Autonomy in a fast-paced startup environment.

• Proactive mindset and problem-solving attitude.

• Team spirit and a positive attitude.

• Previous experience in customer service is a plus.

HomeExchange and its team oppose any form of discrimination; we are committed to promoting diversity and inclusion, by cultivating a respectful and welcoming work environment, where everyone can find their place, express their talents and build their professional career. Each application will be studied carefully; Don’t hesitate, apply!

HomeExchange Benefits

• Meal vouchers

• Subscription to our platform

• 5 days of leave for a 6-month internship

• 1 remote work day per week

• Afterworks, breakfasts, and other team bonding events

• Comfortable office space in central Paris

• A friendly and close-knit team!