Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Role

Gorgias is seeking a Strategic Finance Manager to be the primary strategic finance partner to our Product and Engineering leadership team. This role will be instrumental in shaping and influencing financial strategy through long-range planning, resource allocation analysis, and infrastructure cost visibility. You’ll help evaluate product roadmap investments, analyze engineering resourcing, and drive financial insights that inform strategic decisions at the highest levels of the company.

You’ll collaborate with the executives and leadership team across Product, Engineering, and Finance to enable Gorgias to scale sustainably, while maintaining deep visibility into ROI and capital allocation. This is a highly cross-functional role offering exposure to key business priorities and long-term growth initiatives.

What You'll Do

• Lead financial planning and forecasting for the P&E org, driving discipline in resource allocation and spend management

• Evaluate engineering resource allocation to optimize productivity and ensure alignment with strategic goals

• Partner with infrastructure and platform teams to drive cost visibility and efficiency across hosting, tools, and operations

• Analyze product margins and ROI across our portfolio to inform roadmap prioritization and investment decisions

• Lead long-range financial planning (LRP) efforts, including modeling 50% YoY growth scenarios and investment trade-offs

• Develop robust financial models to support new product initiatives, roadmap planning, and business cases

• Influence at all levels of P&E leadership leveraging data to drive actions, behaviors, decisions and business outcomes

• Partner cross-functionally to ensure financial alignment on strategic initiatives and seamless integration of finance processes

Who You Are

• 5+ years experience with 2 to 3 years of experience in an FP&A environment at a high growth company.

• A proven ability to build complex financial models and integrated forecasts from scratch, and develop new analytical frameworks to tackle unstructured problems; Advanced Excel skills required

• Strong communicator with a collaborative, proactive, and detail-oriented approach

• Able to work with large data sets and translate complex information into actionable insights for all audiences

• Curious, coachable, and excited to solve complex business problems with structure and precision

• Demonstrated ability to drive projects to completion under tight timelines, competing priorities, and independently deliver high-quality results.

• Experience supporting Product, Engineering, or Infrastructure teams in a finance or strategy role

Nice to Have:

• Familiarity with SaaS business models and metrics like LTV, CAC, and retention

• Exposure to SQL or BI tools for data exploration

• Experience with planning tools like Pigment, and systems such as NetSuite, HubSpot, or AI-driven analytics platforms

• Experience in Investment Banking, Private Equity or Strategy Consulting.

🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

• 📚 Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)

• 🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: CA$159K - CA$175K