Gorgias

Gorgias

Junior Software Engineer

  • Plný úvazek 
  • Paris

Společnost

Gorgias

Gorgias

    Nabídka

    Junior Software Engineer

    • Plný úvazek 
    • Paris

    About

    Gorgias helps Ecommerce companies deliver excellent customer service at scale. Their product creates a unified profile of customers by combining emails, live-chat, and social-media messages with Ecommerce data such as purchase and delivery info.

    Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. 💬 + 📦 = ❤️

    They have been around since 2015, and they are currently serving over 5000+ eCommerce businesses, including Steve Madden, Timbuk2, and Fjällräven. Is working with a real-world application that touches the lives of millions, your thing? Then yeah, Gorgias is for you

    Job description

    Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

    Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

    We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

    Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

    About the Self-Serve team

    Work with our newest team to build a set of empowering self-service features for our end users (our customer's customer).

    As an example of current projects:

    - A live chat with automated interactions for common requests (track orders, return orders, cancel orders...)

    - A dashboard where end users can follow progress on all their orders submits issues...

    - A help center that will enable end-users to solve most of their problems on their own.

    The tools we build will eventually be installed and used by thousands of shops worldwide and billions of end-users!

    As for technologies we use:

    - ReactJS with TypeScript

    - Websocket and NodeJs workers

    - Kubernetes

    🎥 Get to know the Self Serve team better by watching the presentation video made by your future colleagues https://www.youtube.com/watch?v=gcwRcQCfJuU

    What You'll Do

  • Work in a small project team (2-3 people) to implement new features and solve issues. We are interested in working with customer-oriented engineers. Engineers can take a step back, analyze a problem/feature, and come up with a technical strategy before diving into coding. 
  • Who You Are

  • This is a junior position; we are more interested in your profile than your experience/skills
  • Demonstrate a genuine interest in the product
  • Wants to grow and help the team grow
  • Fast learner
  • A fundamental experience with a frontend JS Framework (Angular, React, Vue)
  • Communication skills: understand and explain a technical project to a nontechnical public
  • Not shy to take on new challenges/responsibilities
  • Nice to Have

  • Professional experience with NodeJs/Typescript/React/Python
  • Experience with real-time/live products (chat)
  • Company Perks & Benefits

  • 💰Competitive salary & equity (90th percentile of the market worldwide) 📣Stay tuned for our upcoming Public Salary Calculator to help you generate offers before entering our process.
  • 🏖 5 weeks of vacation
  • 🍼Paid parental leave
  • 💻Latest MacBook Pro or equivalent
  • 🩺Complimentary private health insurance (we use Alan)
  • 🚊50% of public transportation reimbursed (Vélib, Navigo, etc.)
  • 🍴Personal credit card to buy lunches during the week (we use Swile)
  • 💆Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
  • 😍 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)
  • Interviewing Process

  • Meet Victoria, our Tech Recruiter, for an introductory call in which you get to know more about Gorgias and the position, and we get to learn more about you.
  • Do a take-home 75-minute coding challenge using the platform HackerRank.
  • Meet Victor, the engineering manager, and hiring manager for the Self-serve team. The call lasts 2-hours, where the first part is dedicated to a 1h live coding session where you will build a small component together, and the second part will allow you both to take a deep dive into the role.
  • Meet Alex, CTO, and co-founder at Gorgias. This is an excellent time to ask difficult questions and see if we are a good match for you!
  • Engineering Team Culture

    Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

    You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

    We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

    Why join us?

    🚀 We're among the fastest-growing startups in the eCommerce ecosystem

    🦄 We've built an extremely efficient go-to-market engine

    🥇 Work with a talented team you'll learn a lot from

    🙏 Join a company where automation, good & clean data are core beliefs shared by all

    More cool things to know about Gorgias... 😁

    • Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

    • Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

    • We went from 0 to 7000 merchants using our platform every day from 2016 to 2021

    • We have a 4.5 rating on Glassdoor

    • What our customers are saying: apps.shopify.com/helpdesk#reviews

    • Our software stack: stackshare.io/gorgias

    • Other positions: jobs.lever.co/gorgias

    Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

    Meet the team

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