Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Team

The Account Executive/Account Management orgs at Gorgias help fuel the growth of Brands around the globe by offering the only conversational AI purpose built for eCommerce to drive sales and resolve support inquires. As the #1 CX and automation platform for eCommerce locally, Gorgias works with hundreds of partners, and nearly 2,000 APAC merchants to support their CX needs. As part of our growth goals, this role will focus on converting prospects into long-term customers. You’ll join a high-performing team (ranked in the top 10% of sales orgs by RepVue) and contribute directly to our growth in Australia and broader APAC markets.

What You’ll Do

• Manage the full sales cycle from inbound discovery to demo to close

• Manage select cross-sell and expansion opportunities (roughly 20% of role) with existing Gorgias customers

• Sell Gorgias’ core product offerings to e-commerce brands across APAC

• Own a quota, and optimize your process to exceed it

• Partner with Marketing and Partnerships teams to qualify and convert inbound leads

• Collaborate cross-functionally to ensure a smooth customer transition post-sale

Who You Are

• A proven sales performer with 2–3+ years of closing experience, ideally in SaaS

• Comfortable running discovery, live demos, and navigating multi-stakeholder deals with new and existing customers.

• Consistently exceed quota targets; a true "winner" mindset

• Coachable, curious, and humble with a strong desire to grow

• Entrepreneurial and self-directed, you thrive in fast-paced and evolving environments

• Excellent communicator and persuasive storyteller with strong listening skills

• Able to simplify complex solutions into clear business value

Nice to Have

• Experience selling to or working within the e-commerce space

• Experience at a tech startup or scale-up

• Background as an e-commerce founder or working directly with DTC brands

Perks and Benefits

• 🏖️ 5 weeks PTO

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 Latest MacBook Pro

• 🍽️ Paid lunch (included in your base salary) - 5,000 $AUD

• 👵🏼 Superannuation paid even when on leave

• 💆🏻‍♀️ $1000 (AUD) work from home stipend

• 📚 Get up to $2800 (AUD) of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) + $700 (AUD) Wellness stipend that is included in this number.

• 🥰 Company and Team Retreats (2 trips per year)!

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: A$74K - A$82K