CDD 3 months : Partners Support Coordinator
Europcar Mobility Group

Europcar Mobility Group

CDD 3 months : Partners Support Coordinator

Společnost

Europcar Mobility Group

Europcar Mobility Group

  • Mobilita
  • > 2000 zaměstnanců

Nabídka

CDD 3 months : Partners Support Coordinator

Tato pozice byla obsazena!

Who are they?

Europcar Mobility Group est l’un des principaux acteurs du secteur de la mobilité et est une société cotée sur Euronext Paris.

Elle a pour mission d’être la « mobility service company » préférée des clients, en offrant des solutions alternatives attractives à la possession de véhicules, avec une large palette de services de mobilité : location de véhicules, services chauffeur, auto-partage (carsharing), scooter-partage.

La satisfaction des clients est au cœur de la mission du groupe et de l’ensemble de ses collaborateurs et cet engagement vient nourrir le développement permanent de nouveaux services.

Europcar Mobility Group opère à travers différentes marques pour répondre aux besoins spécifiques de chaque client ; ses 4 marques majeures étant :

  • Europcar® - le leader Européen de la location de véhicules,
  • Goldcar® - la plus importante société de location de véhicules low-cost en Europe,
  • InterRent® – marque « mid tier » à destination des clients loisirs
  • Ubeeqo® – leader européen du car-sharing (BtoB, BtoC).

Europcar Mobility Group propose ses différentes solutions et services de mobilité dans le monde à travers un vaste réseau dans 140 pays (incluant 20 filiales en propre en Europe et 2 en Australie et Nouvelle Zélande, des franchisés et des partenaires).

Plus d’informations sur: www.europcar-mobility-group.com

Europcar Mobility Group
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Job description

Reporting to Head of API, Partner and Franchisee Support

Main objectives

  • Implementation support to Partners/Alliances/Brands/Franchisees

  • Provide support to SSC (data loading team) and ensure the quality of data loaded in all GDSs and digital platforms to protect revenue

  • Ensure platforms are good quality, stable & bug free

  • Provide support to Travel Agents/Partners and countries

MAJOR AREAS OF ACCOUNTABILITY

Implementation support to Partners/Brands/FranchiseesAPI/Partners Support Coordinator

  • Set up of new Group entities and alliances in GDS database, managing priorities and informing stakeholders on progress

  • Support API implementations with new & existing partners.

  • Provide inputs to the Product Squads and Architects on how GDS functions, to help them when they are conceiving evolutions.

Provide support to the Shared Service Centre (data loading team) and ensure the quality of data loaded in all GDSs and digital platforms to protect revenue

  • Support SSC team during migration data loading to guarantee and maintain the quality of data loaded in all GDSs

  • Make sure our group systems and the GDS have the same data and ensure that international procedures and internal rules are respected.

  • Help the SSC team manage high demand at the beginning of the year for data changes by defining within country requests by updating them according to the quality and needs.

  • Process bookings (rejected & cancelled) coming from GDS and any channels linked to GDS so that all bookings are performed correctly.

  • Perform some expert data updates in GDS systems which cannot be managed by SSC, such as equipment codes & Worldspan platform data updates.

Ensure platforms are good quality, stable & bug free

  • Define the priority and manage incidents transmitted by our partners and countries. Work closely with Product Squads, and ensure coordination to make sure booking solutions are available and fully operational.

  • Support on the testing of evolutions and bug fixes on all platforms using GDS or the API. Provide testing advice to the testing team and to Product Squads, and carry out expert testing and tests in production.

Provide support to Travel Agents/Partners and countries

  • Provide support to travel agencies, partners and Europcar countries and ensure group brands are correctly shown by Airlines, operator tours, TMCs and through the API.

  • Keep GDS FAQ & training material up to date, to help partners and colleagues understand how we work with GDS.

INTERNAL AND EXTERNAL RELATIONSHIPS

  • Internal : Europcar Mobility Group countries, GDS Helpdesks, Customer Contact Centres, stations, Fleet team, Partnerships Team, Commercial Teams, IT, Shared Services Centre, Management Information.

  • External : Partners, GDS (Amadeus, Sabre et Travelport), Travel agencies, Tour Operators/Brokers.

Preferred experience

PERSONAL PROFILE OF POSITION HOLDER

Previous experience 

  • Client management experience

  • Experience within an International environment

  • Experience with Greenway or another rental system (is a plus)

Education level / certificates

  • Bachelor degree (or equivalent)

Languages

  • English fluent (working language)

  • French is a plus

Computer skills and software used

  • Good knowledge of all universal softwares

  • Full knowledge of Global distribution systems (GDS)

  • Familiar with API or other travel industry data flows

  • Pack Office and Google suite

  • Knowledge of our digital ecosystem, and car rental business knowledge are a plus

Personal characteristics

  • Ability to work effectively with technical teams

  • Organisation skills, rigour and attention to details

  • Good interpersonal skills and ability to explain complex issues in a simple way

  • Team spirit and international open mindedness

  • Customer centric

MAJOR AREAS OF COMPETENCY NECESSARY FOR SUCCESS

At ease with GDS platforms and technology. 

Good knowledge of how the car rental business functions.

Adaptable and able to manage several topics at once.

Strong motivation to give support and help business teams generate revenue.

Europcar Mobility Group

Europcar Mobility Group

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