As an Account Manager, you will play a key role in building and maintaining strong client relationships, ensuring customer satisfaction, driving product adoption, and identifying growth opportunities.

Acting as the “data arm” for our clients, you will leverage your analytical skills to extract insights from flight data and provide impactful recommendations. You will be a crucial member of the Sales and Marketing team, responsible for:

Customer Onboarding & Engagement

• Guiding customers through onboarding, ensuring effective implementation of our data solutions

• Driving product adoption by providing training and sharing best practices

• Maintaining user guides and methodology documentation

Data Analysis

• Assisting aviation clients in navigating our data platform and additional catalog features

• Extracting and analyzing flight data to respond to customer requests with speed and accuracy

• Creating compelling visualizations that answer complex questions instantly

• Advocating for customer needs, relaying feedback to internal teams for product improvements

Account Management & Growth

• Building and maintaining strong relationships with stakeholders at all levels within client organizations

• Serving as the primary point of contact for customer inquiries, feedback, and issue resolution

• Identifying expansion opportunities by proactively exploring business challenges our clients face

We are looking for candidates with the following qualifications. However, don’t hesitate to apply even if you don’t meet every requirement:

• 5+ years of experience in a customer-facing role

• Deep knowledge of aviation industry dynamics and/or climate tech

• Proficiency in Python/SQL (from a data bootcamp or equivalent), with a willingness to apply these skills daily — this role goes beyond emails and presentations

• Strong interpersonal and communication skills, with the ability to build trust with clients

• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities simultaneously

• Fluency in English, French is a plus

1. First interview (45 min) – Sales Manager

   • Introductory discussion about your experience, motivation, and interests

   • Short sales challenge during the session

2. Second interview (30 min) – Tech team member

   • Product discussion and platform demo

   • Homework case study: assess a business problem from a client and how Estuaire’s data can help solve it

3. Final interview (1h) – Co-founders