We’re looking for our Solutions Architect that will be operating together with the Tech and Business team, making this a hybrid position. You’ll be working on a customer-facing role to deeply understand their needs, guide them in adopting what we build, and ensure they use the full value of our platform.

This is a highly technical position : you’ll scope and sequence technical work, debug complex customer scenarios. You’ll also be instrumental in shaping our product roadmap by bringing structured feedback from the field into Engineering, Product, and Research conversations. We require a certain technical understanding for this position.

If you have a strong technical background and a passion for building lasting customer relationships, this role is for you.

Why join us ?

• Work at the Intersection of Engineering and Customer Success:
  Engage hands-on with both the technology and the teams using it. You’ll help shape how our product is adopted in production environments and influence its evolution based on real-world needs.

• Learn and Grow with Experts:
  Collaborate with a talented team of engineers, researchers, and technical leads. Gain exposure to advanced AI security tooling and stay close to the forefront of research and innovation.

• Contribute Beyond Code:
  Whether it’s solving complex integration challenges, shaping implementation strategies, or codifying best practices into tools, your work bridges the gap between R&D and practical delivery.

• Join a Growing, International Startup:
  Escape is an ambitious and fast-growing company with global reach. Your voice will be heard, your work will be seen, and your impact will help shape our future.

Context

• Location: Paris (75002), 2 days remote/week

• Company: Escape – AI Cybersecurity Startup

• Cofounders: CEO (Tristan Kalos) and CTO (Antoine Carossio)

• Escape Team: Global team with 19 members based in France, 6 in the United States, and 1 in the Netherlands.

Key Responsibilities:

• Assist customers in configuring and installing the platform, guiding them through the setup process and ensuring successful implementation

• Develop and maintain strong relation with customers to discuss their needs, provide technical support and gather feedback.

• Educate customers on best practices and optimal use of the product while keeping them informed of new features and product updates

• Work in tandem with the Sales Team to maintain the satisfaction of the client and upsell the account

• Collaborate with the Tech & Product Teams to identify opportunities for product improvements and shape the roadmap.

Our Tech stack:

Frontend:

• Svelte with TypeScript for high-performance, intuitive UIs.

• GraphQL for efficient data querying and responsive applications.

Backend — API:

• Node.js for server-side logic and GraphQL APIs powered by Yoga, Pothos and Prisma for scalable architecture.

• PostgreSQL for secure, efficient database management.

• Kafka for high-performance, event-driven systems.

Backend — Deep Tech:

• Python for AI and algorithmic development, driving our cutting-edge cybersecurity solutions.

• Go for network-efficient tasks, optimizing performance and scalability.

DevSecOps:

• AWS infrastructure which successfully passed Foundational Technical Review for AWS Partner Network.

• SOC-2 Compliance with rigorous code quality and security standards.

• GitLab CI for streamlined, secure CI/CD pipelines

• Grafana for monitoring

Code Quality:

• Modern Standards: All code follows the latest industry standards and best practices.

• Comprehensive Testing: We maintain high code quality through unit tests, integration tests, end-to-end (E2E) tests, and utilize Codecov for test coverage.

• Professional experience: You have 1+ years of experience in a deep tech environment. Previous experience in a startup or cybersecurity is a plus.

• Technical Background: You have a strong understanding of software or SaaS products, with the ability to troubleshoot and resolve technical issues.

• Customer-Oriented: Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships.

• Proactive Problem-Solver: Able to quickly identify issues and work through solutions independently or with the support of the engineering team.

• Team Player: Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients.

• Bilingual Proficiency: French and English, both written and verbal.

• Startup Enthusiast: You are genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity.

We respect your time and will make it quick and efficient. The entire process will be completed within 2 week.

🤓 1 profiling meeting with the HR – 15 minutes

💻 1 business case to do at home

😀 1 meeting with our Product Owner - 30 minutes (digital)

👋 1 technical & cultural fit interview the CEO – 1 hour

💌 Formal hiring proposal.