Are you ready to transform the wellness industry together with us?
We are looking for a talented Operations Manager Partner (B2B) to join our mission at EGYM Wellpass and revolutionize employees’ access to sports and wellness activities. You will join the Operations team, which is dedicated to designing a global, efficient operational platform while delivering the best partner experience in the world.

Our key missions to achieve this vision:

• Administrative operations: contract management, onboarding, and data processing

• Cashflow management: billing, partner payouts, and financial follow-up

• Customer support: for users, corporate clients, and partners

• Continuous improvement: optimizing our processes to offer the smoothest possible experience

Within the Operations team, three verticals structure our work:

• Members: B2C - our app users (Wellpass members)

• Partners: B2B - our fitness and wellness partners such as Neoness, Episod, Dynamo, Le Five, Climb Up, and more

• Corporates: B2B - our corporate clients such as Deloitte, Carrefour, RATP, and Konbini

The Partner Team’s Role and Core Process: Requisition to Pay
This process lies at the heart of EGYM Wellpass’s value chain for our partners. Built around a recurring subscription model, it covers the entire partner lifecycle — from acquisition and onboarding to the calculation and payment of monthly compensation. 
This process is essential to increasing EGYM Wellpass’s overall value and ensuring:

• Scalability, to support the continuous growth of our partner network

• Efficiency, through smart process automation

• Partner-centricity, fostering strong and long-lasting relationships

Your daily tasks

Partner Support(50 %)

• Respond to partner questions (emails, tickets) on technical, operational, contractual, and accounting topics, in collaboration with internal teams (Tech, Finance, etc.)

• Track and prioritize requests to ensure fast, clear, and effective responses

• Identify recurring issues or bugs and escalate them to the relevant teams

Partners onboarding (30 %)

• Support the technical and administrative onboarding of new partners: collecting information, creating accounts in Salesforce, verifying contractual data, and sending access credentials

• Actively guide partners throughout their onboarding journey and early days on the Wellpass app by answering their questions and quickly resolving any issues or blockers

Continuous Improvement & Documentation (20 %)

• Contribute to process optimization by identifying automatable tasks, removing friction points, and improving the clarity of internal tools

• Participate in documenting existing workflows to enhance knowledge sharing and team autonomy

• Proactively suggest improvements to elevate the partner experience on a daily basis

Your training goal for your first 6 months

• 1st month: Master all tools and respond to partners within 10 working hours

• 3rd month: Be comfortable with onboarding, partner payments, and technical support

• 6th month: Be accountable for partner support and satisfaction, including bug tracking and updating partner information

The equipment we provide

• Wellpass subscription covered: Free access to a wide range of sports and wellness clubs, with the option to share sessions with colleagues for extra motivation and team spirit.

• Equipment provided: Laptop, screen, mouse, headset, and all necessary tools for optimal efficiency.

• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform

• Alan Health Insurance: 50% coverage including family members.

• Leeto Works Council perks: Access to many benefits and discounts for leisure, travel, events, and more.

• Pluxee meal vouchers: €9.50 per day, with €5 covered by the company.

• 50% Navigo Pass reimbursement: Reduced commuting costs thanks to partial reimbursement of the Navigo Pass.

• Hybrid remote work: Up to 3 days per week from home, fostering a healthy work-life balance.

• Fresh fruit basket every week: Seasonal fruit delivered to the office for healthy and tasty breaks.

• Education in sales & business administration

• 2-3 years of experience in partner communication/sponsorship and administration, with partner satisfaction as a priority

• Excellent written and verbal communication skills

• Rigorous, committed, and relationally strong with partners and users

• Adaptable, attentive, and empathetic, able to propose solutions and adjust communication

• Energetic, dynamic, and enthusiastic, a motivator within the team

• Engaged and challenge-driven, thrives in busy periods

• Knowledge of the sports sector (gyms, premium studios)

• Fluent in English and French, both written and spoken

• 30-minute initial interview with Sophia, Talent Acquisition Manager

• Case study to complete at home (1 week)

• Interview with Yousri, Operations Director

• Interview with Sascha, VP Operations (30 mins)

• 30-minute team fit interview at our office with the Operations team

• Contact Information

Please upload your english CV

Contact Person: Sophia Mann
#1754