Ready to join a visionary, international and rapidly growing company?

Customer Care Representative

Summary:

EGERIE is seeking a Customer Care Representative to join our dedicated customer care team. EGERIE is a leader in the cyber risk analysis and management arena in Europe and is looking to drive hyper-growth throughout the EMEA Team.

Overview

EGERIE offers a collaborative platform enabling a comprehensive, agile and structured approach to the governance, management and compliance of cyber risks and personal data protection.

EGERIE received funding from ACE Management, the European leader in cybersecurity investment capital, at the end of 2019.

We have just secured our second round of funding and therefore have very ambitious and accelerated headcount growth plans.

As such, we are expanding our team in EMEA to capitalize on the opportunity ahead of us and are looking for a Customer Care Representative to deliver exceptional customer service and support to our clients.

Joining EGERIE is more than the next step in your career.

Joining EGERIE is a commitment to an adventure driven by an innovative state of mind and a culture based on the core values we believe in: Respect – Creativity – Commitment – Fulfilment.

Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat in a professional and friendly manner
• Provide accurate and timely resolution of customer issues
• Identify and escalate priority issues requiring immediate attention
• Ensure customers are updated on the status of their inquiries and requests
• Collaborate with cross-functional teams to resolve customer issues and provide ongoing support
• Manage and maintain customer records and documentation

Requirements

• Prior experience in a customer service or support role
• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize in a fast-paced environment
• Strong problem-solving and decision-making skills
• Proficiency in MS Office and CRM software
• Fluency in English, additional languages are a plus