The TAM is the single point of contact and customer advocate for the account, working closely with all the Efficient IP departments (Delivery, Support, Product Management, R&Q, Sales, and Presales) on prioritizing and managing all customer requests and escalations. As post post-sales position, you will be part of the Customer Services team of Efficient iP, including the Professional Services, Project Managers, and the Training.

Key Responsibilities:

-Develop a deep understanding of the customer’s business/technical needs to provide technical information, guidance, and assistance.

-Become a trusted advisor by proactively guiding your customers with technical recommendations and best practices.

-Facilitate priority resolution of service issues and keep information flowing to guide the customer in maintaining their EfficientIP solution up-to-date.

-Coordinate internal resources as required in order to speed up, secure, and enhance all EfficientIP service-related activities to make sure the Customer will receive the proper handling and attention.Organize and coordinate regular technical meetings to follow up with the current operational and project requests.

-Quarterly, organize service reviews to present overall support case analysis, Service KPI, Projects status, Solution news (Road Map, New Software release).

• Good Network background, specifically on DNS and DHCP protocols

• Strong communication, interpersonal, and leadership skills, and be able to demonstrate a history of high-level achievement in cross-functional organizations

• Sales experience is a benefit.

• Strong troubleshooting and problem-solving skills

• Fluent in English, Spanish and French are a plus.

• Knowledge in one or more of the technical areas below is a benefit:

  • DDI

  • Automation technologies (Terraform, Ansible or other)

  • Development skills

  • Virtualisation

  • Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS) Education And Experience Requirements

    Education And Experience Requirements;

  • Minimum of 3 years of experience in a technical support/post-sales/pre-sales role

  • Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent experience

  • Experience in managing large technical account activity and a clear ability to prioritize issues, while considering both customer and EfficientIP requirements.

  • EfficientIP Certification is a distinct advantage

• First Interview – Talent Acquisition Team

• Second Interview – Hiring Manager

• Third Interview – Hiring Manager & Team Member (A collaborative session that may include a technical assessment)