Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Do you care about design processes, product workflows, and incorporating design best practices to optimize productivity? That really good design teams thrive working with consistent product experience approaches that ultimately lead to satisfied customers? If you’re as passionate as we are about solving problems and building efficient teams, you’d be a perfect fit for this role. 

We are looking for an enthusiastic DesignOps Specialist to help our global experience design community work more effectively and feel more fulfilled in their day-to-day lives. We’re looking for someone who will advocate for the practice, provide direction and mentorship to other design practitioners and help educate multidisciplinary teams through enablement initiatives. You will be crafting and improving design processes, workflows, and guidelines, and will help us build a strong foundation. 

As a DesignOps Specialist in our Design & Experience Operations (DXO) team you will collaborate with an international team of passionate designers, researchers, product managers, and developers across our R&D labs in Austria, Poland, Spain, Estonia, and the United States. 

In this role, you will... 

• Develop a deep understanding of how all the design practitioners work, what’s in their way and how to help them succeed. 
• Build systems, workflows, templates and guides that enable design practitioners to operate effectively and efficiently. 
• Develop and maintain a program of rituals designed to foster collaboration and learning opportunities for the design and experience community. 
• Be a strong advocate for design and experience within Dynatrace - elevate the global design practice and encourage and drive best practices. 
• Mentor and support current and future design practitioners.  

Qualifications

You will love this job if…  

• You can take ownership of projects and work autonomously. 
• You're a team player, and you're passionate about operational topics and people. You always find ways to teach and build conviction in others – across teams, offices, and cultures. 
• You're an optimistic, motivated self-starter. with a can-do attitude; no task will be too small or big for you. 
• You give and receive feedback freely and constructively, always open to learning and improving. 

Your profile  

• At least 5 years of dedicated experience in a design role— working in complex software products and systems is a big bonus. 
• Proven track record of building and managing operational systems both large and small. 
• Knowledge of creative project management best practices. 
• Experience working with remote and international teams. 
• Fluent in English, with excellent written and verbal communication skills. 
• Solid understanding and execution of design principles, processes, user research, and success validation.