You will provide second level of Transportation Management System application support to DHL Freight business unit in order to ensure the maximum availability and minimal disruption to business continuity.

• Deliver application support within Service Level Agreements to freight business users according to ITS processes with the main focus on Incident and Problem Management
• Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers
• Coordinate activities and communicate with impacted stakeholders as per incident management process
• Maintain the knowledge of supported applications
• Support delivery of projects throughout their lifecycle
• Seek to continuously improve efficiency within supported applications
• Participate in 24/7 on-call support (paid extra)

What you can gain

• Great team of IT professionals and possibility of technical development
• On-going professional and technical training and certifications
• Modern offices in Chodov
• Home office possibilities
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……
• Permanent Contract

• Previous experience in application support
• Strong analytical thinking, very good communication skills
• Hands-on experience with LINUX operating systems
• Practical experience with any RDBMS, proficiency in SQL
• Good time-management, organizational, multi-task and prioritization skills
• Advanced English

nice to have:

• Ability to prioritize and multi-task to achieve goals and deadlines
• Knowledge of any common scripting languages e.g. BASH, Java SE, etc. and Service Now
• Experience in debugging, automated testing, 24/7 on call support
• ITIL Foundation V3 certificated