In this role, your Key Responsibilities will be:

• Customer Relationship Management: Maintain and enhance relationships with key stakeholders within Fortune 500 companies. Act as the primary point of contact for all account-related queries. Work closely with the sales team to ensure understanding of stakeholders from the very beginning.

• Renewal Management: Drive the renewal process, ensuring high retention rates and minimizing churn. Develop strategies to handle objections and secure long-term commitments.

• Opportunity Identification: Identify opportunities for upselling and cross-selling, aligning with the client’s needs and strategic goals. Leverage knowledge of the company’s AI-based simulation engine to suggest relevant solutions.

• Strategic Consultation: Act as a strategic advisor to clients, with deep understanding of their industry and business challenges. Use insights from the product to propose actions that improve decision-making processes.

• Feedback Loop: Collect and relay client feedback to CS and product team to guide the evolution of the software, ensuring it continues to meet and exceed client expectations.

PREFERRED SKILLS AND QUALITIES:

• Strategic Thinking: Ability to understand and align with clients’ business strategies and objectives.

• Communication Skills: Exceptional verbal and written communication skills, with the ability to interact effectively with senior-level executives.

• Problem-Solving: Strong analytical and problem-solving skills to navigate complex client requirements and challenges.

• Relationship Building: Proven track record of building and maintaining strong client relationships in a B2B environment.

• Technical Acumen: Familiarity with SaaS, AI technologies, and ideally experience with tech or enterprise software (but not necessary).

• MANDATORY CONDITION: *You’re based in NYC or Chicago and you have the right to work in the USA*

IDEAL BACKGROUND:

• Experience: c. 5+ years in account management or customer success roles within:

  • Consulting or Strategic Advisory: Professionals from consulting backgrounds, particularly those who have worked with Fortune 500 or in tech-focused roles.

  • Technology/SaaS: Candidates from the tech or SaaS industry, especially those with experience in AI, data analytics, or simulation software, can be highly valuable.

  • Enterprise Software: Experience in enterprise-level software companies, even beyond the SaaS model.

• Education: Bachelor’s degree in Business, Marketing, Computer Science, or related fields. An MBA or similar advanced degree can be a plus.

• Multi-Industry Knowledge: Familiarity with a range of industries and their challenges, as well as an understanding of enterprise-wide software solutions.

• 30 minutes call with Valentina, from our People and Culture team

• 30 minutes call with Yannis, our VP of Customer Success

• 30 minutes call with Maurice, our founder and CEO

• A case study (that will require just a couple hours of preparation) on a mission related to the role

Research suggests that women may hesitate to apply for a job if their CV doesn’t align perfectly. However, we prioritize talent and potential over strict experience requirements. If you’re interested in the role and think you could excel, don’t hesitate to apply.

What we offer:

Flexible working arrangements:

• A flexible hybrid approach to work;

• Work from home or from WeWork offices worldwide

An international, diverse and inclusive work environment:

• Join a team that already has 18 nationalities and continues to grow

• International company offsite (the last one took place in Berlin in 2023)

Continuous learning and development:

• A culture that promotes professional growth and well-being, guided managers and peers;

• Access to training and development resources.

Partial reimbursement of Health Insurance expenses.