You will be in charge of technical-functional work for the resolution of user requests or incidents on the Data Impact by NielsenIQ software.

You will carry out the following activities:

• Reception of anomalies reported by both internal users and level 2 by the support team
• Reproduction, qualification and first diagnosis on anomalies
• Discussion on prioritization with the PO concerned
• Follow through anomalies with the stakeholders concerned until resolution
• Participation in the continuous improvement process by identifying areas for improvement
• Reporting and communication on anomalies
• Participation in the implementation of diagnostic tools
• Participation in the functional recipe for new features

Location : Paris 10ème

Contrat : CDI

#LI-DAIM

• Minimum 2 years experience in a similar position
• Experience of working with a SaaS software publisher or in the CPG e-commerce sector would be a big advantage
• Good understanding of how a web application works
• Expert in data manipulation on Excel
• Skills in Python, JavaScript or another programming language would be a plus
• Excellent level of English
• Good ability to handle emergencies
• Autonomy, curiosity (ability to investigate), ability to adapt to a feast-changing environment and highly organized.
• Reactive, structured, logical
• Flexibility and open-mindedness