As an International Customer Success Manager, you will manage a portfolio of enterprise clients to make sure that they get the most out of our product and continue to be happy & loyal customers.
Together with the other members of our Customer Success team, you will work closely with your clients to discover their business needs and challenges and to coach them on the best way to use bloomflow to solve them. You will ensure that your clients launch bloomflow successfully, that our solutions are widely adopted, and that the value of our offering is understood and unlocked by them all.
The software solution that we are providing is transformative, innovative and very strategic for large organisations, so you will be in touch with a wide range of interesting people: innovation leaders, C-Levels, operational teams etc. As a trusted advisor for your clients, you will develop long-lasting partnerships with our Sponsors and Champions and you will be exposed to the latest innovation and transformation challenges of each of these companies.
2+ years of experience in a B2B customer facing position (SaaS, consulting or corporate innovation experience are a plus)
Existing knowledge of the SaaS industry and a strong interest in Corporate Innovation
Native English. A professional proficiency in French is a strong plus as well as in German or Spanish
Ability to to manage multiple projects at once with a hands-on attitude and a true problem-solver mindset
Great communication skills - ability to provide clear & concise guidance through emails, over the phone, or in person
Comfortable in leading conversations driving outcome with various stakeholders (from C-Levels to operational teams)
Skilled at project management within large organizations, helping to inspire change across groups by engaging key partners
Strong consulting skills - ability to work as a trusted advisor to drive business value for clients, working through client issues with tact, diplomacy and optimism
Highly-professional attitude, with particular attention to the details that make customer service stand out
Ability to navigate complex organizations and to balance advocacy for the company and the client
💰 Attractive Compensation:
Competitive package
Stock options granted
Restaurant tickets (Swile)
Attractive health insurance
Public transportation reimbursement
🚀 Business Impact and Career development:
Be at the heart of our EMEA expansion
Work with large international companies
Be exposed to the latest innovation trends and solutions shaping the world of tomorrow
🌱 Work environment:
2 days remote work per week possible
Work in comfortable and modern new offices in the heart of Paris (Sentier)
Benefit from close relationship and regular feedback sessions
☀️ Benevolent Culture
An agile, ambitious, and very supportive international team
A benevolent culture with a strong and passionate work environment
Regular team events (team buildings, afterworks, conferences etc.)
Top of the range equipment: Macbook, monitor and Bose noise-cancelling headphones
Interview with our CEO
Interview with our Customer Success Team lead & Culture fit with a team member
Case study & Interview with the Head of CS
Offer !
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