About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
BlaBlaCar launched in Brazil in 2015 and has more than 8 million members in the country. With its leading carpooling app and the recent integration of a bus network, BlaBlaCar aims to become the go-to platform in the country for shared road mobility.
Your Mission
As a Senior Account Manager, you'll manage local bus carriers to ensure the daily success of the BlaBlaCar Bus Marketplace in Brazil. Working with senior stakeholders, you will drive territory growth and partner satisfaction, leveraging sales, business consultancy and operational excellence to deepen partner relationships.
Your responsibilities
Act as the main point of contact between BlaBlaCar and bus operator partners;Build and maintain long-term relationships with commercial, operational and executive stakeholders, by developing growth plans per partner/region/route;Lead business reviews, performance meetings and strategic alignment sessionsProactively manage partner satisfaction, retention and churn prevention, also guaranteeing full inventory amongst all partners.Negotiate exclusive benefits to final users, such as discountsMonitor and optimize key KPIs, including, but not limited to: Ticket sales and revenue, Conversion rate (CVR), active inventory and route coverageYour qualifications
At least 3 years of experience in B2B account management, customer service, or within mobilityStrong proficiency in SalesforceStrong communication and negotiation skillsAbility to work autonomously across a broad scope and manage multiple suppliers simultaneouslyA proven track record of navigating the maturity cycles of regional marketplaces to drive business growth, keeping strong business acumen and analytical skillsFull working proficiency in Portuguese & EnglishFit with our BlaBlaPrinciplesThriving in a collaborative, fast-growing and innovative environmentNice to have: Proficiency in Tableau What we have to offer
4 additional weeks on top of legal maternity/paternity leavesFinancial support for home office equipment (up to 2187 BRL one shot)30 days holidays per year (after 12 months) Local meal plan & public transport policy (CAJU card)Omint health plan, dental care, and life insurance Gympass access Relocation package and visa supportFree unlimited carpooling & bus ridesPersonal growth via trainings, mentorship, and internal mobility programsEmployee Stock ownership planRegular team building eventsMental health support through Moka.care1 day off per year to test our product1 day per year for social engagements with non-profitsInterested in joining the ride?
a 45-min video-call with your Talent Acquisition Manager Hien Hoang to get to know you, understand your career expectations and answer your questionsa 60-min video-call with our Head of Business Development Adilio Nascimento to deep-dive into your working experience and fit to the rolea fully remote exercise to evaluate your technical skills followed by a 60-min interview to present your case to Adilio and a few other team members a 45-min video-call with our VP Brazil Marketplace Tatiana Mattos a 30-min video-call with our Chief Operating Office Adrien Tahon for vision fit and rounding off the process Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
