Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of belonging in our people. To provide opportunities that challenge them, inspire them, and reward them. And to create a culture that’s open, supportive, and empowering. Because we know that’s the real secret to success – and the best way for us to keep building a better world for both our customers and the talented people who put them first.

Your work environment

The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. It provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes it a rich and stimulating place to work.

Within the Group, you will join the Group Underwriting Office, a newly created department to steer the performance of our insurance portfolio and support our reinforced focus on technical excellence. The platform will also contribute to define our global ambition and approach to new emerging risks related to the energy transition and cyber in the coming years.

Within this Department, you will be part of the team Transformation & Operations, a newly created strategic function (& trusted partner) within AXA GUO and AXA GIE; enabling the GUO Organisation, through partnership, collaboration, support and a continuous improvement / simplification mindset.

Our goal is to empower and simplify our organization, improve engagement across the AXA Group (GIE), underwriting community & create a meaningful, measurable impact. We do this by consistently collaborating with key stakeholders across AXA GIE functions, GUO and entities to drive the strategic priorities, with a disciplined approach, change management, clear communication and investing in our key strategic priorities.

Job purpose

As part of the AXA GUO, Transformation and Operations function, the ‘Transformational Operational Excellence and Change Management Function’ will perform a critical role in defining, scoping and delivering the AXA GUO strategy.  This function and roles within, will lead and ensure that projects are managed in a holistic fashion across operational / business deliverables and technology deliverables.

The role will lead on proactively identifying the most complex problems that impact the management of the AXA GUO organization, identifies, and executes on critical business change management initiatives across the GUO and wider business as necessary.  Track, report, measure and report on results and benefits. Ensure that change management techniques are used to ensure success.

Dimensions

• AXA GUO teams (around 160+ permanent staff in France & Spain)
• AXA entities

Context & Major challenges 

The newly created Global Chief Underwriting Office is accountable for establishing, enabling, and driving profit and growth through Product Underwriting Strategy, Portfolio Design and Technical Underwriting Excellence in partnership with the AXA Entities, for both Commercial and Retail.

The GUO Transformation & Operations team, under the leadership of the Head of Group GUO Transformation & Operations, is responsible for driving the strategy of CUO & its execution at all levels.

Key accountabilities

• Project initiation:  Expected to lead large scale AXA GUO programmes & projects independently, accountable for Project definition/scoping, launch and delivery of programmes/projects with all relevant stakeholders.  Working closely with key stakeholders across GUO/the business, technology (TDO) and other functions (GIE and non-GIE) on programme charters, programme structuring (adopting Agile), milestone and project planning/roadmap, KPI definitions.  Establish governance structure and onboard project sponsor(s) and project teams as necessary.
• Programme Execution:  Working closely with workstream leads/business product owners and other project managers (e.g., TDO project managers) on the detailed project plan, execution, and monitoring of milestones, KPIs and budget (incl. savings tracking), ensuring projects are delivered on time and within budget. Ensure resource allocation and track progress.
• Issue Resolution:  Identify and formalize any key issues and risks.  Drive resolution and raise key decisions to the appropriate leader and / or governance committee.
• Programme Reporting:  Manage overall communication to all stakeholders (programme sponsors, Steering Committee, AXA GUO and GIE colleagues) as necessary.
• Change Management: Identify and plan key change management steps throughout the project life cycle and ensure that change management activities are appropriately followed to ensure success of the program.
• Implement and establish Change Management Framework, including:
  • A structured methodology and lead change management activities - Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.  Ensuring change management activities are planned into project plans.
  • Support communication efforts - Enable the design, development, delivery, and management of key communications.
  • Assess the change impact – ensure key projects have analysed the impact of change, assess change readiness, and identify key stakeholders.Track and report issues
  • Support training efforts - Provide input, document requirements, and support the design and delivery of training programmes.
  • Additional Responsibilities include; Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan.  Support organizational design and definition of roles and responsibilities.  Evaluate and ensure user readiness.  Define and measure success metrics and monitor change progress.  Support change management at the organizational level and manage the change portfolio, understanding interdependencies.
• Subject Matter expert: Bring focused technical or topical expertise, knowledge and coaching to the Team(s), supervisors and Leaders on Change Management and frameworks.
• Lead and support continuous improvement across the GUO, regular dialogue with all key stakeholders (AXA GUO Team, GIE Functions, and entities) leveraging lessons learned from projects.

 In this role, you will report to the AXA Group, Transformational Operational Excellence & Change Manager.

Vous rejoignez une entreprise :

-    Responsable, vis-à-vis des personnes, y compris ses employés et ses clients, et de la planète. -    Aux valeurs fortes-    Qui encourage la mobilité interne, et la formation de ses employés-    Qui vous offre de nombreux avantages (en savoir plus ici : Reward & Benefits - french | AXA Group)-    Flexible, qui permet le travail hybride, au bureau et à la maison.

Les informations fournies par les candidat(e)s seront traitées de manière strictement confidentielle et utilisées uniquement à des fins de recrutement.

• You have 5 - 7 years experience of delivering Transformational projects in the establishment of a function / business and specifically, experience of the change management lifyecycle.
• A solid understanding of how people go through a change and the change process.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Experience with and knowledge of change management principles, methodologies and tools.
• Bachelor’s degree preferred. Knowledge and experience in global insurance is a plus.
• Significant experience partnering at the executive level. Takes initiative. Ability to lead and act independently, think in global terms and demonstrate excellent business acumen.
• Develop and maintain productive working relationships with internal and external stakeholders.  Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team, across multiple diverse geographies and cultures.
• Excellent verbal and written communication, collaboration, presentation and influencing skills are essential. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Excellent project management skills with the ability to drive execution across a diverse group of stakeholders. Able to implement and deliver strategic initiatives, making positive impact to the organization. Approach tasks proactively and anticipate needs. Think quickly and have the flexibility to (re-)prioritize multiple work streams/ projects/ tasks without sacrificing quality.
• Trained or experience in PROSCI / ADKAR Change management model.
• Possess strong finance, analytical skills and numerical aptitude; able to analyze and interpret data appropriately and identify trends in order to analyze or direct/ engage with others as needed.