AXA Group Operations is an IT company delivering services to AXA Group, to its banking and insurance business companies. 

The mission of AXA is to empower people to live a better life. We have to move from a perceived payer of claims to a strong partner in life for our customers. Thus, our role as Group Operations must be to support and to empower all AXA teams in the best way to achieve together this meaningful aspiration. Our mission is to shape, build and maintain the IT solutions of AXA Group to sustain business development, reduce time to market, & generate savings. 

We develop and operate transverse business solutions at an international scale. Working for different companies of the AXA group, AXA Group Operations has a worldwide action field with offices in several countries.

ABOUT THE JOB : 

You will join a team of IT professionals involved in the delivery and maintenance activities performed by the shared services team of and for the AXA Group.

The function will be integrated in the product support teams, working closely with the local and global teams covering:

• Management of systems, database and network
• Application maintenance and support
• IPC process management
• Project management
• QoS and governance 

The main activities addressed by the teams include:

• IT Infrastructure support for AXA Business and Development teams
• Technical activities:
• Production support and IT Service delivery
• Support development & maintenance of AXA Applications

These teams oversee the project life cycle, from studies to the final delivery and solution maintenance. The most powerful levers to achieve this can be summarized as Innovation and Execution that will drive the Operations teams:

• Innovation: To create and provide the prerequisites and opportunities for all AXA teams to develop leading innovative solutions for the needs of our current and future customers
• Execution: To create an environment which allows our teams all over the world to bring their ideas to reality and make our strong promise to the customers happen

Our concrete goals are:

• Reinforce and realize our value creation for the global AXA organization.
• Support and foster innovation across AXA in a close alignment and teaming with group business and innovation teams.
• Embed simplicity and empowerment in our day to day working as well to ensure that we contribute strongly to AXA’s mission and strategy.

MISSIONS : As an Infrastructure Engineer Expert - File Transfer, you will join an existing technical team, this role will require :

• To be fully responsible for transverse Managed File Transfer platforms
• Installation, upgrades, maintenance of the platforms
• Production monitoring and resolution of technical incidents
• Administration of internal and external data transfers, in connection to various partners
• Customer support for the implementation of transfers, with support to the client for the resolution of application incidents
• Support file transfer for production, prioritizing activities
• Construction of scripts and follow-up of file transfers executions
• Application monitoring and reporting
• Analyze and prepare accurate documentation for production.
• Incident, Problem and Change Management support, in an enterprise environment, providing 3rd level support
• Improvement and extension of operational system stability and performance
• Creation and improvement of operational guidelines, implementation guidelines and work instructions and necessary documentation
• Implementation of Standard Work Requests (based on AXA-Services standards, using ServiceNow)
• Troubleshooting incidents in the scope of the technical areas
• Develop scripts for automation and batches, in close collaboration with development teams.
• Creating scripts according to internal AXA standards and procedures.
• Ability to support and monitor services on production servers.
• Technical writing of the proper documentation according to internal regulations

• Package consistent of: 45 days of paid leave, flexible working hours and 2 days of remote work, salary structured of fixed pay and bonus as well as many other benefits;
• Friendly work environment in brand new building in Paris with innovative work space;
• Working in a friendly atmosphere with great collegueas!

PROFILE : (English and French Mandatory)

Technical Skills : 

• Managed FileTransfer solutions knowledge and experience
• Axway Synchrony Platform management and working experience: Gateway XFB, Integrator, PassPort, Sentinel, Composer, Interpel, CFT
• Stonebranch Universal Agent management and working experience: UDM (Data Mover), UEM (Event Monitor), UCMD (Command Manager)
• Common file transfer protocols and tools management: SFTP and PeSIT
• Technical knowledge in supporting application servers (as Apache Tomcat/HTTP)
• Experience with technologies as: Networking (TCP/IP) and experience in Shell scripting (scripting knowledge in PowerShell, Shell, Perl, PHP, Python)
• Working experience in managing Linux/Windows admin tools and services
• Knowledge in virtualization technologies (as VMware) and in Cloud environments (as Azure and AWS).
• ServiceNow use as experienced user
• ITIL / IPC knowledge.

Nice to Have:

• Swift File-Act, Swift FIN financial protocols knowledge 
• TWS scheduling management
• EGEN for job construction
• Technical knowledge in managing application servers as: Apache Tomcat, Apache HTTP, JBOSS, MQseries 

Non-Technical Skills:

• Able to work in a global team and in a multiple cultural environment
• Experience in working alongside internal and external providers, in an international context
• Able to follow change management procedures and internal guideline
• Proactivity and results orientation
• Strong tracking, coordination and planning skills
• Ability to identify and implement process and/or application improvements
• Strong analytical and problem-solving skills
• Must be able to work on multiple simultaneous tasks with limited supervision. Ability to work effectively under pressure.
• Quick learner, motivated self-starter with a demonstrated ability to learn new technologies quickly
• Excellent customer service, interpersonal, communication and team collaboration skills
• Flexibility in the working schedule is required (including overtime or weekend/holiday) 
• On-call permanency could be required