Tomorro is transforming the legal profession and redefining contract management in Europe.

Our AI-powered SaaS platform simplifies, automates, and secures the entire contract lifecycle, enabling legal teams to become true strategic business partners… and to stop comparing two PDFs line by line at 6:42pm on a Friday.

Backed by a €25M Series B, a team of 100 ambitious team members, and strong growth momentum, Tomorro is rolling out its European strategy with Germany as its first key market.

Our ambition is clear: to become the European leader by 2030.

Joining Tomorro means becoming part of a demanding and ambitious scale-up, where every talent has a real impact on the product, the clients, and the European trajectory we are building…

Your role:

Tomorro is scaling fast in Germany, and we’re hiring our first German-speaking CSM to build a top-tier local Customer Success experience. You will manage a growing portfolio, act as a strategic partner to your customers, and make sure they adopt Tomorro successfully, see clear business impact, and stay with us long term. This is a full-cycle, hands-on role at the heart of our German expansion.

Your missions:

• Manage a portfolio of 30 customers (ARR between €20K-€60K), both Mid-Market and Enterprise

• Drive success throughout the entire customer journey: kick off, onboarding, deployment, adoption, expansion and renewal.

• Identify adoption and business impact levers (usage, ROI, satisfaction) through regular business reviews.

• Detect, qualify and close upsell/cross-sell opportunities.

• Ensure portfolio retention by fighting churn risk and negotiating renewals.

• Answer support tickets for German customers

• Build content in German for the local customers (help center and e-elearning)

• Be the voice of the customer internally and contribute to the continuous improvement of the product and customer experience.

Your impact:

After 6 months

• Manages the first customers in autonomy

• Successfully onboards and deploys Tomorro on new customers

• Masters the product and Tomorro’s value proposition

• Detects and adresses risk over the portfolio

• Creates the most critical content in German (help center and elearning)

After 12 months

• Proactively and strategically manages portfolio by prioritizing accounts depending on opportunities and assessed risks

• Manages renewals within the right timing

• Identifies and closes upsell opportunities over the portfolio

• Creates a full e-learning program in German

• Supports AEs in closing deals by showcasing value from existing customers

Your profile:

Even though we know the perfect profile does not exist, here’s what it would look like:Notre process de recrutement :

Must-Have

• Experience in CSM OR onboarding manager on a similar sized customers / portfolio (3 yrs minimum) in a B2B SaaS / software company

• Appetite for commercial discussions (renewals & upsells)

• Customer Relationship Management (notably experience of driving business review with C-level, and good listening skills)

• Organized and rigorous to handle multiple projects simultaneously

• Entrepreneur / hands-on mindset

• Fluent in English

Nice to Have

• Managed upsells, crossells and/or renewals

• Proven track record of implementing processes

• Deployed SaaS tools over multiple departments

• Fluent in French

Our recruitment process:

1. HR Screening: 30 min video call with Mathilde, Hiring Recruiter

2. Background Interview: 1h video call with Margot Watine, Head of Experience

3. Case Study: 1h at our offices with Margot Watine and Anne-Thais, Team Lead CSM

4. Final Review: 45 min video call with Thibaut Caoudal, Co-founder and COO

What can we offer you?

A fast-growing scale-up environment

Join an ambitious team in full acceleration, where every role has a real impact on the company’s trajectory.

A high-impact B2B SaaS product

You will contribute to an innovative product that concretely transforms the daily lives of its users through AI and collaborative work.

A strong culture, built on simplicity, collaboration, and ownership

At Tomorro, everyone is responsible for their topics, encouraged to take initiative, and to work simply, as a team.

Real learning and growth opportunities

We are growing fast, and so will you: responsibilities, skill development, and career progression are part of the journey.

A flexible work environment

We prioritize working from the office to foster collaboration and team cohesion, while remote work remains possible 1 to 2 days per week.

Our values

At Tomorro, our values are the foundation of everything we build.

They reflect who we are today and who we want to remain as we grow.

We aim high, with ambition and high standards, but always through action: we believe in people who take initiative, bring solutions, and turn ideas into reality.

We value ownership, the desire to improve, and the ability to bounce back when things become complex.

Deeply field-oriented, we are obsessed with our customers and attentive to those who are closest to them.

Finally, we move forward together: mutual support, honest feedback, and celebrating collective successes are integral parts of our culture.