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Customer Implementation Specialist

Plný úvazek
Paris
Plat: Neuvedeno
Žádná práce na dálku
zkušenosti: > 4 roky

Aircall
Aircall

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Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We are looking for a talented Customer Onboarding Specialist to manage our accounts in the FIME region (France, Italy, Middle East). You are the first point of contact of our new clients, your mission is to make them feel comfortable with the use of our product.

Your mission @ Aircall

  • Lead the onboarding process for a portfolio of new customers on the FIME market, aiming to continually improve customer experience; this implies reviewing and understanding our customer's business and communication challenges in order to successfully implement our solutions and meet their business goals
  • Act as a project manager in order to help the timely implementation of new customers while following our internal processes
  • Apply the onboarding methodology, respect each step in a timely manner and record events as they occur to ensure information sharing to Sales and Success teams
  • Troubleshoot issues reported by customers and follow-up open tickets to ensure resolution in a timely manner
  • Analyse, organise and communicate customer feedback to the Product and Sales Teams
  • Learn and constantly stay up-to-date on the Aircall solution
  • Carry out user training in a webinar format
  • Contribute to internal transformation team projects
  • What’s in it for you:

  • Become an expert of Aircall to make sure our clients are satisfied
  • Work closely with the Care, Sales, Product and Success teams to share the clients’ feedback: you will be the voice of our customers
  • Develop your skills and grow with our dedicated Aircall career path and trainings
  • Evolve in a company with strong growth and a great working atmosphere
  • A little more about you:

  • 2-4 years experience in a similar position or in consulting
  • Fluent in English and French
  • Passion for consistently providing excellent customer experience
  • Strong organisation skills - strong ability to manage one's time and to manage priorities, ability to multitask
  • Good verbal and written communication skills, good listening skills
  • Ability/willingness to respect an operational process
  • Assertiveness to drive projects and guide the customer, solution driven
  • Sense of initiative: go the extra mile to please the customer
  • Tech curiosity is a big plus as we onboard customer on a SaaS solution
  • Be responsible to ensure a good relationship to make our customers happy
  • Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

    We’re creating a place where great people trust one another and thrive together.

    People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

    Why join us?

    🚀 Key moment to join Aircall in terms of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

    We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

    Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

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