360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients.
You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. In addition, you will build integration recipe’s in our iPaaS partner system, Workato. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.
Within 1 month, you will:Become a Trello expert through our onboarding processUnderstand our product offering through trainingMaster our platform Master our integration possibilities (flat files, APIs)
Within 3 months, you will:Work with clients to understand their technical requirements and scope projects accordinglyDevelop technical solutions to meet client needs, including customizations, integrations, and configurationsCollaborate with our sales and development teams to design and implement solutions that meet client requirementsEnsure successful delivery of projects on time and within budgetProvide technical expertise and support to clients throughout the project lifecycleContinuously learn about new technologies and stay up-to-date with industry trendsDevelop and maintain technical documentation and project plansParticipate in client-facing meetings and presentations
Within 6-12 months, you will:Develop repeatable and scalable processes to improve project quality and deliveryBe able to support the team on difficult integrations & troubleshooting issuesContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsDeliver platform audits to clients
The Skill Set5+ years of experience as a technical consultant, software engineer, product manager or similar roleExperience scoping projects, designing technical solutions (UI and back-end), and delivering on projectsStrong technical skills, including experience with programming languages such as Java, Python, or RubyExperience using APIs; developing integrations using 3rd party middleware such as Workato, Snaplogic, etc. Experience using data sources to create custom dashboardsKnowledge of SaaS platforms, cloud-based solutions, and web technologiesAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.Organized, structured, rational, analytical, able to manage priorities across multiple customer implementationsSolution-oriented and ability to troubleshoot complex technical issuesTeam-player, able to work in a fast-paced, deadline-driven environmentExperience with project management methodologies such as Agile or Scrum is a plusBachelor's degree Computer Science or a related fieldEnthusiasm for our culture explained here: http://bit.ly/Convexity_360L
What We OfferCompensation: Competitive salary which includes a variable component and equityBenefits/Perks: Comprehensive medical, vision and dental insurance, 401k matching starting the 1st day. Generous parental leave policy. Level up your skills with our very own platform. View our CSR charter: https://360learning.com/blog/corporate-social-responsibility-charter/Balance: Unlimited PTO! We are remote-friendly and promote flexible work hours.International team: Offices in London, New York and ParisCulture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/