CLIENT CONTEXT
Our client, a world leading pharmaceutical company, is looking for an e-Commerce Manager to contribute to e-Commerce initiatives across Amazon, ePharmaceutical players and brand websites.
You will be part of the French Market team and in charge of the eCommerce French market.

During the last 12 months, a new brand website has been launched and the e-Commerce revenue share has kept on growing day after day. Another e-Commerce website is on track.
During the next 24 months, the business ambition is to accelerate sales out of 2 majors brands in addition to manage a large portfotolio of emergent brands across an e-Commerce multichannel environment.

Your success will be based on your ability to understand the Amazon marketplace and the landscape of ePharmaceutical players as a whole, and to launch the activity. Your ability to identify opportunities and implement actions to deliver concrete results will be crucial.

To perform these activities, you will report to the French e-Commerce Manager, you will be helped by a Product Owner and supported by the Global e-Commerce Manager.

MAIN RESPONSIBILITIES

CONTENT Management

• Product: assess and ensure the quality of products contents on e-Commerce sales platforms.
• Brand: unify and improve brands perception across e-Commerce touchpoints.
• Project management: coordinate with the external partners taking part in the production of contents to ensure the usability and quality of the contents.
• Reporting: review and share content quality defects
• Scale: define and develop detailed templates to help internal and external stakeholders to deliver best-in-class content

TRAFFIC Management

• Free and paid search: based on data assessment, run initiatives to improve ranking of product and content pages across e-Commerce search points.
• Display: help and support on paid media strategy
• Social media: support on social media strategy
• Reporting: review of traffic acquisition strategy

BRAND WEBSITE (Cloud Commerce) Management

• Project management: Responsible for the back end CMS (Cloud Commerce) operations to enable sales, logistics, finance and lead operation to launch new features with the product owner in the global team
• Customer Experience : Responsible for enhancing the customer experience through optimization of the client service and the unboxing experience.
• Point of contact: act as the technical contact for all questions related, e-commerce capabilities, technical upgrade of the platform.
• Reporting: Produces meaningful Amazon Account KPI consolidated dashboards and delivers global performance reports (weekly, monthly…)

MARKETPLACE (Amazon) Management

• Project management: responsible for the back end administration of Seller Central account (Product Catalog, and manage technical cases to ensure the business running.)
• Point of contact: support internal stakeholders to run relevant operations in logistics, sales and advertising.
• Reporting: Produces meaningful Amazon Account KPI consolidated dashboards and delivers global performance reports (weekly, monthly…)

• Master’s degree in Business, Administration, or related field
• Thorough understanding of retail fundamentals – operations/fulfillment, customer service, sales, merchandising, etc.
• First experience on Amazon seller central account management
• Business sense and interest for e-Commerce
• Minimum 4 years of experience on similar digital business project management roles
• Excellent organizational and technical skills
• Strong attention to details and technicalities
• Good interpersonal and multi-tasking skills
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Fluent in both English and French