Junior Customer Success
SumUp

SumUp

Junior Customer Success

  • Zmluva na dobu neurčitú 
  • Milan

Spoločnosť

SumUp

SumUp

  • Softvér, Stravovanie, Potravinárske technológie
  • Od 50 do 250 zamestnancov

Pracovná ponuka

Junior Customer Success

  • Zmluva na dobu neurčitú 
  • Milan

Táto pozícia bola obsadená!

Who are they?

At SumUp, we’re building a world where merchants can succeed while doing what they truly love.

Our mission from day one is simple: give back to local merchants the joy to succeed, thanks to simple and innovative tools.

In a nutshell, what does this mean ? 🤔

SumUp Point of Sale is a digital ecosystem dedicated to local entrepreneurs.
Our range of solutions answers all our merchants’ challenges; from reservations, through click and collect, deliveries and digital payment, to the management of their business thanks to intuitive and comprehensive financial analytics 😎

SumUp in key numbers:

  • 🗓 Created in 2012
  • 🌎 More than 3,000 people in 15 offices spread all over the world, including our tribe of 200 SumUppers divided between Paris, London, Berlin, Barcelona and Milan 🤩
  • 🚀 More than 3 million merchants using our solution in 33 countries
  • 💵 More than €750 million raised in 2021
SumUp
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Job description

Who we are:

In SumUp POS, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers and to each other.

SumUp POS offers more than a cash register, it offers an innovative digital ecosystem of solutions where our POS Tribe of over 400 people in Paris, Milan, Barcelona, Germany and the UK are working hard to go as far as possible and become the European leader in our market.

Job Description:

As a Junior Customer Success you will be 100% responsible for managing and supporting our merchants during their lifecycle with SumUp POS. In this role you will be facing clients at all levels and representing their interests to every department in the company, therefore we need you to have a strong proactive, positive and dynamic attitude. We are a fast growing company where you will have a great opportunity to develop your career, learn and rapidly grow within SumUp.

Missions:

  • Monitor and improve our merchant lifecycle metrics such as: Net Promoter Score (NPS), card reader usage and app usage.
  • Train and empower merchants in their use of the Sumup POS ecosystem.
  • Analyze and manage merchants' requests for features to improve our POS digital ecosystem.
  • Manage Key Account portfolio of merchants throughout their lifecycle.
  • Support and improve our current partner integrations processes and updates.

Who we are looking for:

  • You have a positive, proactive and dynamic attitude (must have)
  • You are a strong team player that can easily adapt to rapidly evolving situations (must have)
  • You are very good at empathizing with clients and explain complex issues in a simple way
  • Getting outside your comfort zone is not an issue.
  • You are self driven and able to be organized in an extremely fast paced and dynamic environment
  • You are a good negotiator when situations heat up
  • You are fluent in Italian and English (must have), French, Spanish and German are a plus.

Why should you join us?

  • A fast-growing company
  • Empowering workplace
  • Weekly and monthly extra curricular activities such as aperitivi, beer friday and off site team buildings
  • An amazing young and multicultural team
  • Be part of the italian digital revolution
  • Your work will have a direct impact on the growth and success of SumUp POS in Italy
  • Salary: EUR 30,000

Are you interested?

  • Apply for this position!

If you are selected, here are the next steps:

  • Interview with our Customer Success Team Lead
  • Interview with our VP Customer Experience
  • Interview in the office with the Customer Success Team
  • Interview with Italy Country Manager

Other Information:

  • Employment Type: 1st year as CONTRATTO DETERMINATO. 2nd year as CONTRATTO INDETERMINATO based on performance.
  • Start date: 1st September 2022

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

SumUp

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