Sales & Retention Missions Operation Manager

Join our team as a Sales & Retention Missions Operation Manager. In this role, you will be responsible for managing a group of approximately 10 to 15 B2C and/or B2B clients, running sales-driven outbound call missions. You will onboard clients, manage client relations, manage agent relations, and own a profitable P&L on sales outbound calls. The ideal candidate is a native French speaker, passionate about outbound calls and sales, and has a good knowledge of data management and interpretation.

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Plný úväzok
Paris
Príležitostná práca na diaľku
Plat: Neuvedené
skúsenosti: > 2 roky
jobs.show.blocks.metaData.subtitle.key_missions

Onboard clients by running test calls to validate KPIs and building associated training materials.

Manage client and agent relationships, participating in meetings to share feedback and best practices.

Own a profitable P&L on the sales outbound calls, responsible for the overall profitability of the revenue stream.

Onepilot
Onepilot

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Otázky a odpovede ohľadne ponuky

Pozícia

Popis pracovnej ponuky

Responsible for a batch (group) of approx 10 to 15 B2C and/or B2B clients, we are running sales-driven outbound calls missions for, such as (non-exhaustive list):

  • B2B meeting booking “SDR as a service”

  • B2B qualification call “Inside sales as a service”

  • B2B onboarding call “CSM as a service”

  • B2B cash recovery

  • B2C technical churn recovery “Charge Errors”

  • B2C natural churn prevention “Subscription reactivation”

  • B2C abandoned cart recovery

  • B2C welcome / feedbacks calls / upselling

Missions

  • Onboard clients: run 5 to 10 hours of test calls to validate KPIs (answer rate, conversion rate…), build associated academy and knowledge base (pitch scription, objection playbook, targeted personas, Unique Selling Proposals and challenges… )

  • Manage clients relation: you will jump on weekly meetings to share feedback, best practices and actions to increase performance while reaching Key Success Factors (mainly cost per conversion)

  • Manage agents relation: you will manage the staffing, recruitment needs, quality and productivity of the batch (training, first shifts shadowing sessions, quality reviews, variable bonus management…)

  • Own a profitable P&L on the sales outbound calls: you will be responsible for the overall P&L of this new revenue stream and also the upsell/cross-sell part.


Preferované skúsenosti

  • Native French speaker (english speakers much appreciated) 

  • Outbound calls and sales passionate

  • Ability to work independently, you’re a problem solver and like to build processes from scratch

  • Good knowledge of data management and interpretation


Náborový proces

👉 First call with the HR team to discuss the role & your motivation
👉 Case study (take approximately 1h to prepare)
👉 Interview with the manager
👉Final interview with one of Onepilot team member

We’re looking forward to meeting you soon!

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