Missions

Agents Management:

• Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average)

• Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets

• Training of new Onepilot agents

• Structure, organize and retain the agents team

Client Performance:

• Build and maintain strong relationships with your portfolio of clients

• Deliver best-in-class quality reporting all the data needed

• Optimize processes to improve efficiency

• Identify and capitalize on upselling or cross-selling opportunities

• Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management) 

• Challenge and refine internal processes 

• Onboarding of new clients with the support of your Account Director

Conditions & Benefits

• Start as soon as possible

• Attractive package with equity

• Possibility of very rapid development

• Flexible teleworking

• Regular team events

• Experience in customer support or operational roles

• Data-driven mindset with a passion for achieving goals and tackling new challenges

• Strong team player and confirmed problem solver

• Willingness to get hands-on when required 

• Proficiency in German and English

👉 First call to discuss the role & your motivation
👉 Case study (take approximately 1h to prepare)
👉 Interview with Lucas our COO
👉Final interview with one of Onepilot team member

Join Onepilot and be part of an innovative team dedicated to build the next-gen customer care outsourcing solution. 

Onepilot is an equal opportunity employer and values diversity in the workplace.