Since Mercateam’s creation, our commercial growth has been exponential: every month, dozens of leading manufacturing sites start using Mercateam to significantly boost their teams’ efficiency.

As a Solutions Engineer, you will be responsible for IT-related projects, in particular for building and managing integrations with customers’ HRIS systems. You will be in charge of all phases of interfacing deployment, from pre-sales identification, through initial technical configuration in tandem with the technical team, right up to production start-up with our end-users.

You will be part of the deployment team, responsible for implementing Mercateam’s solution once a partnership has been signed by the Sales team, and work closely with tech & product teams, teams that think and develop the tool and interfaces.

Your responsibilities are structured around 2 main areas:

Client facing and project management

• In pre-sales, reassure prospects of our ability to meet their interfacing needs and provide them with support

• After signature, gather and analyze the operational needs of clients in terms of data interfacing and provide recommendations, understand client’s technical capabilities and limits

• Manage the timelines, milestones, and deliverables for integration and SSO projects

• Document configurations and established connections clearly and comprehensively for the client project team.

IT Engineering & Integration

• Set up interfaces to ensure seamless integration with third-party systems (HRIS, ERP, LMS…) in collaboration with tech team

• Oversee data synchronization using no-code solutions or APIs to guarantee smooth interoperability

• Work with tech team to optimize and simplify interfacing to make the product more accessible and quicker to implement.

• Experience: First experience in a similar environment & position

• Interpersonal Skills:

  • Excellent communication skills and ability to simplify technical concepts

  • Ability to work in a team and manage client relationships

  • Organizational skills and attention to detailS

  • Industry knowledge is a plus

• Technical Skills:

  • Javascript understanding

  • SQL

  • No-code integration/automation tools (Make, n8n, ..)

  • Knowledge in API / SFTP / datalake integration

• Languages: Proficiency in French and English, both written and spoken (other languages will be a plus)

• 1st call with David, current Solution Engineer - 15 minutes

• A video interview with Léa, Head of implementation - 45 min

• A video interview with Kévin & Olivier, CPO/Co-founder & CTO - 1h

• Case study in our offices with Léa, Damien (ops), Kevin or Olivier - 1h