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Customer Success Manager - EMEA

Zmluva na dobu neurčitú
Málaga
Plat: Neuvedené
Úplne vzdialený

Livestorm
Livestorm

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Pozícia

Popis pracovnej ponuky

Livestorm’s CSM Team is a group of dynamic and client driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts.

As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand our Team and bring on an experienced customer success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio. We work alongside the Account Management Team to drive adoption and user engagement and account growth.

You will report to our CSM Team Lead and Senior CSM Manager, and will closely collaborate with all our Teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, Stormies are located between France, Germany, Greece, Mauritius, Spain, USA,... so we are looking for the best talent, no matter where you live.

Missions:

In this role, you will be responsible for:

  • Building relationships with Livestorm's customers ensuring revenue growth and customer retention
  • Being the point of contact and trusted partner for the clients
  • Being in charge of customer onboarding and ensuring product adoption
  • Improving customer retention, ensuring customer renewal and reducing churn
  • Conducting regular quarterly business reviews with client to build long term partnerships
  • Owning your portfolio and using a data-driven approach to forecast and executing on your account plan strategies
  • Partnering with the Sales and Customer Care Teams to ensure an exceptional customer experience
  • Partnering with the Product Team to provide detailed and actionable feedback to the Team
  • Working closely with the Account Managers to manager your customer portfolio, understanding their KPIs and challenges
  • Working with the Department Head to execute and improve the success strategy

Preferované skúsenosti

For this Customer Success Manager - SaaS Specialist, we are looking for someone with the following experience:

  • 2+ years of experience in Customer Success, Consulting or any other client-facing role
  • French and English languages are required
  • Experience in SaaS / tech industry
  • Willing to get your hands dirty and dig into the details
  • Excellent organizational and communication skills
  • Experience with a technical product or with webinars is a big plus
  • Excellent customer service and problem-solving skills
  • Flexible and agile in adapting to quick changes in a startup environment
  • The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player.
  • Exceptional verbal and written communications skills
  • Exceptional client expectations management skills
  • Love putting the customer at the center of your day
  • Your key assets: Self-motivation, Strong work ethic and Ownership

Moreover, we are looking for someone who can work in the Paris timezone (we accept a time difference of 2 hours maximum)

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