🎯 Role Overview

As a Residence Concierge, you will be the primary point of contact for our guests, responsible for ensuring every element of their stay exceeds expectations. You will lead the front-of-house team and ensure that service, housekeeping, and property presentation are maintained to the highest standard at all times.

This is a hands-on leadership role requiring strong operational skills, discretion, and a genuine passion for luxury hospitality. You’ll be expected to work alongside your team, support them logistically, and demonstrate initiative in a dynamic, guest-focused environment.

🧭 Key Responsibilities

1. Guest Experience & Concierge Services

• Act as the main point of contact for all guest requests, from arrival through departure

• Deliver personalised and discreet service, anticipating guest needs and preferences

• Coordinate in-resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.)

• Manage feedback and resolve issues proactively to ensure total guest satisfaction

2. Team Leadership & Daily Operations

• Lead and support the front-of-house and housekeeping team within the residence

• Oversee daily service routines and uphold Bramble Ski’s hospitality standards

• Work closely with the Head Housekeeper and Chef (where applicable) to ensure seamless guest service

• Motivate your team through example, feedback, and active involvement in daily duties

3. Property Oversight & Logistics

• Ensure the residence is always impeccably presented, guest-ready, and stocked with necessary supplies

• Carry out regular inspections and promptly report or resolve any maintenance or technical issues

• Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup

• Manage inventories and contribute to smooth changeover days

4. Communication & Coordination

• Serve as the link between guests, resort staff, and central management

• Coordinate with the Pre-arrival and in-resort concierge teams for seamless guest handovers

• Ensure smooth internal communication to maintain high levels of service and operational efficiency

• Minimum 2–3 years’ experience in luxury hospitality or concierge roles, ideally in chalets, villas, or boutique hotels

• Confident team leader with excellent interpersonal and communication skills

• Strong knowledge of luxury service standards and guest expectations

• Hands-on and adaptable, with the ability to work both independently and as part of a team

• Calm under pressure, with excellent problem-solving and organisational skills

• Fluent in English; French or German is a strong asset

• Comfortable with tech tools (scheduling apps, CRM, POS systems)

All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.

• HR Call with Lovisa (HR Coordinator)

• Manager interview with the Operations Manager