🎯 Role Overview

Bramble Ski, part of Le Collectionist, is seeking an exceptional Pre-arrival Concierge to assist in delivering unforgettable guest journeys across our Alpine destinations. You’ll play a pivotal role in ensuring every detail of our clients’ stay is flawlessly planned and executed before they arrive in resort.

From arranging private transfers to in-chalet massages and exclusive dining experiences, you will manage the full spectrum of pre-arrival services. This position requires a natural communicator with a strong sense of service, deep knowledge of luxury travel, and the ability to multitask with precision and care.

🧭 Key Responsibilities

1. Guest Journey Management

• Liaise with clients pre-arrival to curate bespoke itineraries tailored to their preferences

• Coordinate all aspects of a guest’s stay: airport transfers, ski instruction, equipment rental, spa treatments, restaurant bookings, childcare, and more

• Ensure all itinerary items are confirmed, accurately documented, and shared with clients on time

• Communicate proactively with guests to answer questions, suggest services, and anticipate needs

2. Interdepartmental Coordination

• Brief resort teams ahead of each arrival to ensure properties and services are fully prepared

• Share confirmed itineraries and any special guest requests with on-site staff

• Collaborate with in-resort concierges during the guest stay to ensure seamless delivery of services

3. Billing & Admin Management

• Track and manage guest extras, ensuring services are paid directly or added to final billing with approval

• Close and reconcile client extras and security/damage deposits post-departure

• Ensure all relevant documentation is stored and updated in our internal systems

4. Feedback & CRM Management

• Set up and manage the client feedback process post-departure

• Record guest insights and feedback in the CRM to inform future service enhancements

• Contribute to team reporting and performance reviews based on guest satisfaction

5. Content & Communication Support

• Develop in-depth knowledge of our destinations, chalets, and service partners

• Assist with creating resort-specific content for guest communication, blog articles, and internal guides

• Contribute to marketing and social media efforts through content suggestions and insights from the field

6. General Support & Development

• Support other members of the concierge and guest experience teams as needed

• Help refine processes and tools for improving the pre-arrival journey

• Participate in team meetings and destination updates to stay informed and aligned

• Minimum 2 years’ experience in luxury hospitality, concierge services, or guest relations

• Passionate about delivering outstanding service and crafting meaningful experiences

• Fluent in spoken and written English; French is a strong advantage

• Strong organisational skills and exceptional attention to detail

• Comfortable working with CRMs, digital tools, and itinerary platforms

• Excellent interpersonal and communication skills

• Creative, proactive, and confident in a dynamic and fast-paced environment

• A team player who thrives in both collaborative and independent roles

• Solid understanding of luxury travel expectations and high-end clientele

All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.

• HR Call with Lovisa or Celia (HR Coordinators)

• Manager Interview with Elin or Hanna