Who are we?

Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 150 distribution partners. We provide most of our insurance products through API, and hosts white label insurance solutions via our Play&Plug technology platform.

With a footprint spanning 32 countries and revenue of more than €900 million in 2023, mostly generated outside France, Wakam is the European leader in digital and embedded insurance.

Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to “enabling transparent and impactful insurance".

In a model where the majority of contract and claims management operations are outsourced (more than 90% of our claims expenses are outsourced), Wakam aims to strengthen its post-sales management of outsourced operations.

Main Tasks & Responsibilities

The Claims and TPA Project Manager will report direct to the External Ops Team Lead. This position involves both strategic and operational aspects such as :

• Managing the operational performance of partners in France and abroad (organizing steering committees, implementing action plans).
• Overseeing the handling of complaints and feedback from end insured.
• Studying and monitoring fraud based on local specificities.
• Monitoring and managing unpaid premiums.
• Serving as the point of contact for outsourced operations for the rest of Wakam on management processes (handling complaints, recovery, management guide, etc.).
• Studying and formalizing management specificities (recourse, fraud, complaints) at least in Italy and Spain.
• Contributing to cross-functional projects.

Profile requirements

Qualifications & skills:

• Education background : Master degree
• You have a successful experience in the following two areas:
  1. Project management within an insurance, outsourcing services or consulting firm.
  2. Experience in Claims / TPA and/or Partnerships management
• Not afraid to get hands-on to accelerate project execution.
• Sharp interpersonal skills allowing comfort and relevance in dealing with important clients.
• Enjoy working in a team.
• A good command of English and ideally French also.

Soft skills :

• Be organized, rigorous, and recognized for coordination and facilitation abilities to ensure the commitment of various contributors.
• Be proactive in proposing improvements to processes and tools to continually enhance management efficiency.
• Enjoy challenges and be willing to invest in a startup-like company located in the heart of Paris.

Recruitment process

• Interview with the Lead recruiter - 30 min
• Interview with the Hiring Manager, External Ops Team Lead and the Head of Underwriting Ops - 1 hour
• Interview with the Chief Claims Officer UK & Europe - 30 min
• HR interview with the Head of Talent - 30 min

Positive energy, agility, and team spirit are essential to support Wakam in its hyper-growth!

You have the Wakam mindset? Join us!

More about us

Our culture? Free to impact. A culture where everything is possible, where all ideas are taken into consideration, where everyone has an impact on the transformation of insurance! Hungry for freedom? Thirsty for autonomy? If you are adventurous and like challenges, then the Wakam adventure might be made for you!

Discover on our website who we really are with the 11 cultural markers that so well describe us!

Mindset compatibility with our ‘Free to Impact’ culture:

1. Think big
2. Biased for action
3. Curious and eager to learn
4. Can say no and find solutions
5. Aims for the moon (but please don’t stick on the moon)
6. And above all: have fun working together 🤜🤛 !

• Wakam is not based on a hierarchy but on a methodology where everyone finds their role and knows their objectives.
• With a flat hierarchical system and a highly collaborative operating model, Wakam is an extremely agile and transparent company.
• Every last Friday of the month, it's Free.day @Wakam, a day without meetings to take a step aside and dedicate ourselves to skills sponsorship or other activities (because we are curious, I remind you).
• Full-remote is a reality at Wakam (there is even one Wakamee who works from his sailing boat ⛵) with our Wakam From Anywhere (WFA) program.
• Last but not least : we are nice and we have fun! (you'll find out by yourself 😉)

At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.