Hero
Hero

Customer Support Specialist - Barcelona (M/F)

Join our Ops team as a Customer Support Specialist in Barcelona. You will handle customer support tickets in multiple languages, deliver exceptional onboarding and ongoing customer care, and collaborate with the Risk and Compliance teams. You must be fluent in English and one other language, have excellent communication skills, and be customer-oriented. Enjoy a competitive salary, flexible remote work policy, and a vibrant office atmosphere.

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Sumár práce
Plný úväzok
Barcelona
Príležitostná práca na diaľku
Plat: 20K až 25K €
Dátum nástupu: 28. septembra 2025
skúsenosti: < 6 mesiacov
Vzdelanie: Bez dokladu o vzdelaní
Zručnosti & odborná znalosť
Komunikačné zručnosti
Budovanie tímu
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Handle and resolve all customer support tickets in French, Spanish, Italian, and German with high quality and responsiveness.

Act as a brand ambassador by delivering exceptional onboarding and ongoing customer care, ensuring continuous customer satisfaction.

Collaborate closely with the Risk and Compliance teams to support onboarding processes and maintain compliance standards.

Hero
Hero

Máte záujem o túto ponuku?

Otázky a odpovede ohľadne ponuky

Pozícia

Popis pracovnej ponuky

Your Ownership? 💪

As a Customer Support Specialist, you will join the Ops team, whose overall mission is to deliver the best user experience across our various services. This includes onboarding and supporting our merchants throughout their use of our solutions.

Are you ready for this thrilling challenge? 🚀

As a Customer Support Specialist, your missions will be to:

  • Handle and resolve all customer support tickets in French, Spanish, Italian, and German with high quality and responsiveness.

  • Act as a brand ambassador by delivering exceptional onboarding and ongoing customer care, ensuring continuous customer satisfaction.

  • Collaborate closely with the Risk and Compliance teams to support onboarding processes and maintain compliance standards.

Preferované skúsenosti

Your Hero Profile? 🦸

  • You speak both English and either French, Spannish, German or Italian fluently (2 languages) ; proficiency in a third language is a strong advantage.

  • You have excellent communication skills and can switch fluently between speed and quality in your responses.

  • You are customer-oriented, with a strong focus on maintaining satisfaction rates above 90%.

  • You thrive in a fast-paced environment and are proactive in contributing to process improvements and knowledge sharing.

Your perks? 💵

  • 💲A package of 20K€

  • 💻A flexible remote work policy.

  • 🗼Office in the heart of Barcelona

  • 🦸🏻 A team of experts, united and driven by a common passion for company development.

  • 😎 A warm working atmosphere, with plenty of downtime: ice-breakers, regular team-building activities, afterworks, team lunches, seminars, etc.

  • 🥗Meal vouchers to enjoy at lunchtime.

Náborový proces

Your hiring process? ⏰

Get set! To secure an offer, you’ll need to navigate through a swift 4-step process:

  • 30-minute Visioconférence with our TA Specialist, Maëlis. You’ll also have a Job simulation Exercise to complete at the end of the first call.

  • 30-minute Visioconférence with your future manager, the Lead Ops, Pierre

  • Team fit with some of our HEROs

Practical details:

  • Full-time contract.

  • Availability: Febuary 2026.

  • Based in Barcelona

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