Responsibilities

Team Leadership

• Lead a dynamic team for guest relations, property upkeep, inspections, housekeeping, maintenance, and overall guest satisfaction.
• Foster a positive and collaborative work environment through effective leadership.
• Recruit, train, and oversee a high-performing team, promoting a culture of hospitality and excellence.

Operational Management

• Develop and implement quality inspection processes, ensuring high standards across all properties.
• Supervise housekeeping and maintenance teams for timely issue resolution and adherence to standards.
• Oversee 3rd party providers, ensuring contractual compliance and maintaining high-quality service delivery.

Strategic Planning

• Continuously assess and enhance processes to exceed customer expectations.
• Propose and implement strategies for team profitability and explore revenue growth opportunities.
• Implement cost control measures for optimised operational expenses without compromising service quality.
• Develop and uphold quality standards for all aspects of vacation home management.

Business Tools Proficiency

• Utilise task management, team communication, Microsoft Office, Google Suite, and relevant software.
• Demonstrate proficiency in presentation, business analytics, and insights.

Requirements

• Five years experience as a senior team member or managing a team, preferably in Facilities Management, Customer Service, or Hospitality.
• Excellent communication, leadership, and problem-solving skills.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Immediate availability is a plus.
• Valid UAE Driver's License required.

Benefits

• Be part of a high-growth industry experiencing the biggest travel rebound in a century.
• Become part of a fast-paced high-growth start-up.
• Join a diverse and multicultural team spanning several countries.
• A collaborative work culture with no room for office politics and big egos.
• Join a dynamic work environment with flat hierarchies and space for your own ideas.
• Drive and own challenging and diverse projects.