Global Quality Intern: Improving Guest Experience WorldwideResponsibilities:

• Manage and address guest reviews from various platforms across our global market. Your designated market may change or expand, providing variety to your role.
• Collaborate with cross-functional teams to ensure positive outcomes for our guests, hosts, and the company. You'll handle high-level escalations with support and guidelines provided.
• Monitor, document, and analyze cases to identify trends and areas for improvement.
• Escalate high-priority and critical concerns brought up by the guest to the relevant teams

Requirements:

• Flexible start date; preferably able to start immediately.
• Excellent English language skills, especially in writing.
• Malaysian citizenship or legal work authorization in Malaysia.
• Strong team player who thrives in a collaborative environment.
• Exceptional attention to detail and the ability to be highly organized.
• Resourceful problem-solver with critical thinking skills.
• Highly motivated and self-driven individual.
• Adaptability to changing and evolving processes.
• Quickly embrace and adapt to new technologies and software

Benefits:

• RM1000 monthly allowance.
• Travel allowance.
• Hybrid work arrangement, providing flexibility to work from the office and remotely.
• Multicultural and diverse working environment, fostering a global perspective.