Alternant·e - Account Manager Growth Americas Africa Middle East Hub

Better Trips for travelers. Better Trips for the world.

Since Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit.
For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1000 local partners in more than 160 destinations, we’ve helped more than 500,000 travelers plan extraordinary trips around the world.
The adventure doesn’t stop here. We invest a percentage of every trip we sell in our Better Trips Fund and have committed to spend at least 3 million € by 2025 on projects that reduce the negative impacts of travel and drive positive change within our industry. Think: certified carbon offsets, planting mangrove trees, collecting ocean bound plastics, guiding small businesses through sustainability training and certification, creating new opportunities for woman-owned businesses, and much more.

Our values are just as important within Evaneos. Our strength is in our diversity: our multitude of languages, backgrounds, and experiences. We believe in building the best teams by creating an environment where everyone can be authentic, trust each other and thrive.

We hope you’ll join us on our mission.

You can also follow our Glassdoor page and see the comments of our current employees and candidates.

The Junior Account Manager Growth (Africa Middle East Americas) plays a major role in developing our new agency partner and high potentials into future stars.
You will be onboarding and managing your own agency portfolio and making sure it meets and exceeds our Better Trips standards.

Main tasks

• Onboard new agencies and guide them through the first months of our partnership

• Coordinate with different transversal teams the offboarding of agencies leaving our network (Legal, Finance, Agent Care etc)

• Develop new and high potential agencies according to the agency evaluation grid and improve their BTI score progressively

• Define sourcing needs together with Hub Leader, Key Account Developper and Sourcing Manager

• Training and animation of your agency portfolio

• Quality control sales process (reactivity, proposal, etc) and training participation

• Manage inbound requests and liaise with our Agent Care team and other involved parties to solve agency issues

• Manage capacity and contribute to Destination Strategy together with the Key Account Developper

• KPI control and analysis, alerting agency portfolio

• Iterate on current processes together with other teams.

Close collaboration with:

• Hub Leader and Sourcing Manager to define needs in terms of new agencies

• Key Account Developper & Offer Developper to shape together the Destination Strategy

• Key Account Developper to share insights about agency capacity and lead expectations by destination

• Other Growth Managers to iterate on current processes

• Agent Care and other transversal teams to solve agency needs and issues efficiently

• Impact Hub to jointly meet our sustainable goals within agency community

• Exchange best practices with other Growth Managers to upskill within the Agency Network Community

You are :

• Highly motivated and tenacious

• Autonomous with a team spirit

• Fluent in English,

You have :

• Good analytical skills and ability to summarize and prioritize

• Good communication and presentation skills

A +

• You have a first commercial experience

• You speak/are fluent in another Evaneos market language (Spanish ++)

1. HR Call with Jeanne (30min)

2. Team Leader Call with Frédérique (45min)

3. Case Study and Team Fit (1h30)