CUSTOMER CARE SPECIALIST

Ready to be part of the Legal Tech revolution?

As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.

Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,400 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East. 

Our Ambition: To be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion.

Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019.

🎯Your Missions

As part of the Customer Care team, your role will be to:

Analyze, qualify, and respond to functional and technical customer requests

Ensure accurate follow-up and adapt communication both internally and with clients

Guarantee high-quality ticket handling through regular checks and best practices

Master internal tools used for ticket tracking and support

Support internal requests related to our solution and its ecosystem

Develop strong expertise in the product, business use cases, and security aspects

Understand and address the technical challenges within the DiliTrust environment

Participate in functional testing of new features

Contribute to the structuring and continuous improvement of the Customer Care and Customer Success teams

Take part in the escalation process when required

Support the Regional Manager in operational and customer-related topics

👤Your Profile

5 to 8 years of experience in Customer Support or a similar role

Excellent proficiency in English and French (written and spoken)

Strong interpersonal skills, comfortable interacting with clients and handling phone conversations

A genuine customer-centric mindset and strong interest in customer satisfaction

Good listening skills, autonomy, attention to detail, and rigor

Curious, eager to discover new functional areas, and open to learning new technologies

Ambitious and motivated to join a fast-growing company with a strong human culture

Recruitment Process

1️⃣ Talent Acquisition Interview

2️⃣ Manager Interview

3️⃣ Chief Customer Officer Interview