- Luxus, Stratégia
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Year of Founding2006
Average Age33 years old
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Choose a job you love and you'll never have to work a day in your life - Confucius
“L'Oreal's partnership with CXG has enabled us to conduct experience measurement, focus groups, and market benchmarking research effectively and efficiently over the last five years. thanks to CXG, we have worked hand-in-hand to conduct over 37,000 surveys and research studies. These have resulted in world-class findings to help our brands constantly improve their customer experience systems ad skillsets.”
“Our partnership with CXG has helped us take our client experience to the next level. They've helped us identify opportunities in the way we engage our guests and clients, including how we could better cater to Gen Z: simple design, great content, and clear takeaways. This is exactly what we needed!”
Head of Retail Excellence, IWC
CXG offers strategic solutions that impact performance and elevate the customer experience of luxury and premium brands. They partner with their clients and support them at every stage of their CX transformation, providing insights and driving change.
Founded in China in 2006, they are today very proud to be a global business: from Shanghai to Paris, they have 12 offices, they operate across four continents in 70 countries and are home to over 160 professionals from around the world. CXG caters to over 200 of the world’s iconic premium and luxury brands such as Gucci, Dior and IWC.
They offer an end-to-end CX transformation framework, through their 4 practices:
- Customer Insights
- Consulting & transformation.
What they are looking for
While integrity and authenticity are essential and non-negotiable, passion, boldness and commitment are what uniquely characterize the CXG team.
CXG believes that the diversity of their team is a core strength. Being part of the CXG team means showing mutual respect to the many different cultures, nationalities and lifestyles represented in the company.
By being tolerant, inclusive, dynamic and innovative, CXG provides the ideal environment that enables the constant development of their talents.
Whenever they talk to their clients, their customers or their own team, it is people, and their emotions and experiences, that always come first. This means demonstrating empathy and compassion, and working together as a cohesive strong team.
United by the common goal of building a beautiful and sustainable adventure, the CXG team challenges the status quo on a daily basis and combines partnership and knowledge sharing without compromising on excellence.
CXG is looking for talented people who believe in the opportunity of every project, and who wish to evolve and develop their own expertise while living by the CXG principles and values.
Good to know
- Born in China, CXG is a global business today: from Shanghai to Paris, they have 12 offices, operate across four continents in 70 countries.
- CXG celebrated their 15th anniversary in 2021.
- CXG promotes the improvement of the working and collaboration environment through quarterly engagement surveys, making it possible to define concrete action plans and new HR policies.
- Horizontal evolutions are as possible as vertical ones.
- Possibility of international mobility.
- You need to be comfortable in a growing and agile environment.
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