Customer Success Manager (Midmarket accounts)
Aircall

Aircall

Customer Success Manager (Midmarket accounts)

  • Zmluva na dobu neurčitú 
  • New York
  • > 2 roky

Spoločnosť

Aircall

Aircall

  • SaaS / Cloudové služby, Elektronika / Telekomunikácie
  • Od 250 do 2000 zamestnancov

Pracovná ponuka

Customer Success Manager (Midmarket accounts)

  • Zmluva na dobu neurčitú 
  • New York
  • > 2 roky

Táto pozícia bola obsadená!

Who are they?

Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

Aircall
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Job description

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall!

What you'll do:

  • Grow and nurture a portfolio of accounts while developing strong relationships with key contacts
  • Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota
  • Have a strong understanding of our product and know how to articulate our value proposition clearly
  • Develop new ways to increase customer satisfaction and organize product feedback
  • Contribute ideas that help improve our processes, practices, and tools
  • What you'll bring:

  • Bachelor's Degree in a relevant field of study preferred
  • 2 years or more experience working in Customer Success and Sales
  • You are a strong communicator with excellent verbal and written communication skills
  • You are comfortable maintaining and exceeding a quota, negotiating contracts, and handling upsells and renewals
  • You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
  • Strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
  • Confidence to manage competing tasks and issues in a fast-paced, international environment
  • You are comfortable building trust and communicating effectively with all types of customers — from C-level, VP, and Director-level contacts, to the end-users of the software
  • You have the ability to explain technical concepts in an easy to understand manner
  • Previous experience in a similar B2B CSM role is highly preferred
  • Salesforce, SaaS and start up experience highly preferred
  • Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

    We’re creating a place where great people trust one another and thrive together.

    People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

    Why join us?

    🚀 Key moment to join Aircall in terms of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

    💵 Competitive salary package & equity

    🏨 Medical, dental, and vision insurance is 100% covered

    📈 401k plan with company matching!

    ✈️ Unlimited PTO — take the time you need to come to work feeling great!

    ⭐️ Wellness, commuter, and childcare reimbursements

    💚 Generous parental leave policy

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

    We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

    Aircall

    Aircall

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