Associate Customer Success Manager (French & Spanish-Speaking, UK Remote) Turnitin
Plagiarism detection software for global education integrity.
CDI
Birmingham
Télétravail total
Salaire : non spécifié
> 1 an
Les compétences que l’on cherche
Aisance à l'oral
Communication
Collaboration et travail d'équipe
Aptitude à résoudre les problèmes
Votre nouvelle entreprise
955 collaborateurs
Software
Education
L'avis de Welcome
Turnitin has a global reputation for being one of the best plagiarism detection softwares on the market. It’s well-earned, too. Besides simple paraphrasing plagiarism, its software also employs sophisticated techniques like identifying macro replacement and analysing metadata to weed out essay mill papers. Academic plagiarism has become increasingly complex over the years, exacerbated in part by the COVID period of online schooling, and in part by a skyrocketing rise in computer literacy and plagiarism tricks. Software like Turnitin is therefore playing an increasingly crucial role in maintaining academic integrity. Additionally, it helps understaffed institutions ease the burden placed on a teaching workforce which are, in some regions, perilously close to collapse. Turnitin is not without its issues, however. Some institutions lean too heavily on the software, and essay mills have begun using Turnitin software to prove product authenticity. Historically, Turnitin has neatly addressed these problems by releasing new or improved capabilities including Chat GPT screening updates in 2023. If it can continue to demonstrate remarkable competence and proactive development in this regard, Turnitin’s glowing reputation seems assured.
Vos missions au quotidien
- Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage a portfolio of Educational Institutions in Spain and France. Your objective is to manage relationships so that customers achieve maximum value from our software services and to upsell our wider solutions portfolio. You will build and proactively execute account plans to achieve your objectives
- In your contacts with customers, you will nurture and grow the breadth and depth of relationships across institutions, enabling wider adoption of solutions and identifying growth opportunities. You will build and maintain relationships across the organisation, from Deans, (Vice) Chancellors, and Directors through to individual instructors
- Manage a portfolio of higher education customers across Spain and France
- Build strong relationships with stakeholders at all levels within customer institutions
- Drive customer adoption, satisfaction, retention, and long-term success
- Develop and execute account plans aligned with customer goals
- Deliver business reviews, presentations, and customer engagement activities
- Identify and support upsell, cross-sell, and renewal opportunities
- Use customer insights and engagement data to manage risks and growth opportunities
- Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs
- Capture and share customer feedback to improve products and customer experience
- Generate referral opportunities and develop customer advocates
- Maintain accurate CRM records and account activity
- Continuously invest in personal and professional development
Benefits
- Social impact programs
- Charity donation matching
- Paid volunteer days
- Employee Resource Groups
- Great Place To Work community
- Virtual and in-person team events
- Tuition reimbursement
- Action & Ownership recognition
- Focused development plan
- Access to LinkedIn Learning
- Annual learning festival
- Remote-first working arrangements
- Mental health & coaching support
- Wellness/Home office allowance
- Company & national holidays
- Self-care days
Ce que l’on cherche
- The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity
- Fluency in both French and Spanish is a mandatory requirement for this role. Applications from candidates without professional proficiency in both languages will not be considered
- Proven ability to work effectively as a collaborative teammate with curiosity, accountability, and a growth mindset
- Strong interpersonal, communication, presentation, and negotiation skills, with the ability to articulate value clearly to diverse higher education stakeholders
- Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity
- 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS, EdTech, or the education sector
- Fluent in English, Spanish, and French
- Excellent problem-solving, time-management, and organisational skills, with a data-driven approach and experience using CRM/Customer Success platforms (e.g., Salesforce)
- Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in a fast-paced environment
- We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time